The Sophos PureMessage service is failing to start. The below error code and text are observed when attempting to start this service:
Windows could not start the Sophos PureMessage service on Local Computer.
Error 0x80071a91: Transaction support within the specified resource manager is not started or was shut down due to an error.
First seen in
PureMessage for Microsoft Exchange 3.1.2
Windows 2008 / 2008 R2
This issue occurs if the Windows file system transaction log is corrupted.
What To Do
- Select 'Start' | 'All Programs' | 'Accessories' | 'Command Prompt'
- Right-click and select 'Run as administrator'
- Run the below command:
fsutil resource setautoreset true c:\
c:\ to a different drive if Windows is installed to a non-default location.
- Reboot the computer
For further information on the 'Fsutil resource' command see the following Microsoft article: Fsutil resource.