Installation of SafeGuard Encryption Client stops with Error 5009

  • Article ID: 118203
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  • Updated: 11 Sep 2015


Installation of the SafeGuard Encryption Client stops with message

Error 5009 - "Dynamic disks or GPT disks are used on this machine. This hard disk configuration is not supported by SafeGuard Enterprise!"

although the system partition is located neither on a dynamic nor GPT disk.


Some vendors deliver new computers with a 100 MB EFI-Systempartition with a GUID partition table (GPT). 

What To Do

Sophos SafeGuard Encryption can only be installed on completely MBR initialized systems. There must be no GPT or dynamic drives attached to the system.


If you need more information or guidance, then please contact technical support.

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