Error 'Cannot open Sophos Enterprise Console', 'An unexpected error has occurred.'

  • Article ID: 118068
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  • 10 customers rated this article 1.0 out of 6
  • Updated: 25 Nov 2013


When opening the console (local or remote) you see the error:

Cannot open Sophos Enterprise Console

An unexpected error has occurred.

Click the "Advanced" button for information which you can send to
Sophos Technical Support. This information case be used to diagnose and
fix the problem.

Close the console and open it again.

Depending on the exact cause of the issue the message may also include the line:

It was not possible to complete the last operation

First seen in
Enterprise Console 5.1.0


There are a number of reasons for the dialog window to be displayed.

What To Do

Select the 'Advanced...' button and note the message.

The message may include a hexadecimal code number (e.g., a number beginning '0x...') and/or a more precise message phrase.

Once you have located a specific error code or message search our knowledgebase for information on that error.

If you need more information or guidance, then please contact technical support.

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