'Retrieving the COM class factory for component with CLSID' whilst running DataBackupRestore.exe

  • Article ID: 117965
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  • Updated: 17 Sep 2013


When attempting to run the DataBackupRestore.exe you get the error message:

Retrieving the COM class factory for component with CLSID {2C5339F1-B8D3-4D40-9245-E68E0F8C6380} failed due to the following error: 80080005


The SID values on the databases are incorrect which stops the tool from being able to access the database.

What To Do

Please follow the steps in article 116454 to reset the user mappings for each Enterprise Console database.

If you still experience the same issues after resetting the database SID values then the issue may relate to the users group membership, these steps are discussed in article 117706

Further information

Further details and instructions on DataBackupRestore.exe can be found in article 114299

If you need more information or guidance, then please contact technical support.

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