Error retrieving data from the server. Ensure server / database is started and try again. -- Cannot create a file when that file already exists (0x800700b7)

  • Article ID: 117791
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  • Updated: 05 Apr 2013


The following error may appear under the following circumstances:

  • During a new installation on a computer that originally had a previous version installed
  • During an upgrade to an existing version
  • Opening an existing PureMessage console


Known to apply to the following Sophos product(s) and version(s)
PureMessage for Microsoft Exchange 3.1.2
PureMessage for Microsoft Exchange 3.1.1
PureMessage for Microsoft Exchange 3.1.0


Within the Sophos PureMessage Config directory there will be a folder 'LastKnown_Old'

What To Do

  1. Access the Sophos PureMessage Config directory. By default this will be:

    C:\Program Files\Sophos\PureMessage\Config\

  2. Move or delete the folder 'LastKnown_Old'

If you need more information or guidance, then please contact technical support.

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