The following error may appear under the following circumstances:
- During a new installation on a computer that originally had a previous version installed
- During an upgrade to an existing version
- Opening an existing PureMessage console
Known to apply to the following Sophos product(s) and version(s)
PureMessage for Microsoft Exchange 3.1.2
PureMessage for Microsoft Exchange 3.1.1
PureMessage for Microsoft Exchange 3.1.0
Within the Sophos PureMessage Config directory there will be a folder 'LastKnown_Old'
What To Do
- Access the Sophos PureMessage Config directory. By default this will be:
- Move or delete the folder 'LastKnown_Old'