This article lists the most common error codes that may be seen in the UTM 9 Endpoint Installer Package. First seen in
UTM Managed Endpoint (Windows 2000+)
Sophos UTM v9
The error codes listed in the table below may be seen in:
- Sophos Endpoint Bootstrap_timeanddate.txt
- Sophos Extract Log_timeanddate.txt
These are located in the users temp folder in which the installation was ran.
To view these files and verify the contents, go to Start | Run, and type
%temp% and select "Ok".
|Error Code ||Description ||Error Message ||Result |
|0 ||Install completed successfully ||EDX_SUCCESS = 0, ||Completion without error. |
|2 ||Bad or missing company code (i.e. invalid security token) ||EDX_FAILED_TO_PROCESS_COMMAND_LINE, ||Failed to process command line |
|107 ||Unable to proceed: alternative Sophos software already installed: managed using RMS ||EBS_RMS_DETECTED ||Cannot install as Sophos Remote Management System has been detected. |
|109 ||Unable to proceed: unsupported operating system ||EBS_UNSUPPORTED_OS |
|Unsupported Operating System |
|116 ||Third-party security software detected but removal forbidden. ||EBS_OTHER_AV_PRESENT ||Other AV Present |
|118 ||Third-party security software removal failed to execute successfully. ||EBS_CRT_FAILED ||Competitor Removal Tool failed |
|136 ||Failed to detect successful registration of MCS Endpoint ||EBS_REGISTRATION_TIMED_OUT, ||Registration of the MCS Endpoint Failed |
|137 ||Failed to detect updating-policy successfully applied to SAU ||EBS_UPDATE_POLICY_TIMED_OUT ||The Updating policy has not been applied to the endpoint |
|139 ||Unable to proceed: alternative Sophos software already installed: includes SCF. ||EBS_SCF_PRESENT ||Cannot install as Sophos Client Firewall has been detected. |
|140 ||Missing installation-code. If running from Windows: check that EDX file-name includes 17-character installation-code. If not, contact your administrator for up-to-date EDX file or further instruction. If running from command-line: use the –code parameter to supply installation-code. || || |
|141 || ||EBS_UPDATE_FAILED ||SAU update failed |
|142 ||Sophos LiveConnect has refused registration. Contact your administrator, for up-to-date EDX file/installation-code. Then, re-run EDX. || || |
If you receive another error code which is not shown above, please download, install, and run the Sophos Diagnostic Utility using article 33533 on the endpoint affected and submit the results to Sophos Technical Support as described in the article.