When attempting to select 'Change' from the Programs and Features (or Add/Remove Programs) list for the Sophos SafeGuard Client component you see the following messages:
- Installer Information
Some pending file operations were detected. Please restart this computer in any case before you start the installation again!
- Fatal Error
Installation ended prematurely because of an error.
- Fatal error during installation
Note: In this scenario the message does not relate to outstanding pending file operations (PendingFileRenameOperations registry key) and therefore a system restart it not required.
First seen in
Sophos Disk Encryption 5.61.0
It is not possible/should not be possible to change/modify the Sophos SafeGuard Client component.
What To Do
It is by design that the Sophos SafeGuard Client component cannot be changed using 'Add/Remove Programs' or 'Programs and Features'.