Update Failure: Synchronization of protection data failed as a required part could not be found

  • Article ID: 117315
  • Updated: 12 May 2014


The update manager fails to successfully update.

Open the update manager log viewer and set the filter to Error(default location: C:\Program Files (x86)\Sophos\Enterprise Console\SUM\Log Viewer.exe  or  C:\Program Files (x86)\Sophos\Update Manager\Log Viewer.exe )

Error  The synchronization of protection data for product release '8BAA10C1-3844-465E-919C-D778A5407708' failed as a required part '8BAA10C1-3844-465E-919C-D778A5407708' could not be found.

In the SUM trace logs it can be seen as;

2012-04-25 10:02:41 : Cmd-ALL << [E402E][8BAA10C1-3844-465E-919C-D778A5407708][8BAA10C1-3844-465E-919C-D778A5407708][][] Synchronise operation failed when synchronising payload '8BAA10C1-3844-465E-919C-D778A5407708' because a package could not be found. Package: 8BAA10C1-3844-465E-919C-D778A5407708

First seen in
Sophos Update Manager


This error is seen when a fixed package has been selected in the update manager for a subscription. A fixed package becomes unsupported when the virus data is older than 3 months and after 4 months the package is removed from the Sophos updating site causing this error to occur.

What To Do

  1. Open the Enterprise Console and access the update manager
  2. Select the subscript that is using the fixed package
  3. Set the subscription to either 'Recommended', 'Previous' or 'Oldest' for the software version you wish to use or set to a fixed supported package and remember to alter before the package is out of date.
  4. Click ok
  5. Right click on the update manager and click 'Update Now'

If you need more information or guidance, then please contact technical support.

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