80040426 'Software license has changed' or 80040421 'Software is not available'

  • Article ID: 117262
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  • 6 customers rated this article 4.0 out of 6
  • Updated: 23 Nov 2013


You see either of the following messages in the 'Alerts' column against one or more of your Sophos Update Managers (SUM):

  • Software license has changed.
  • Software is not available.
When you click on more details the following text is shown:
  • 80040426 - Sophos product license has changed from [OldLicense] to [NewLicense]. Some product features may have changed.
  • 80040421 - Software subscription [SubscriptionPolicy] contained version {Version} of platform {Platform}. This version is not available, either because the product has been retired or your license has changed. Your subscription has been automatically updated.

First seen in

Sophos Update Manager


Either a license change has taken place or the software subscribed to is no longer available.

What To Do

This alert can be safely ignored however both alerts will need to be acknowledged. To do this:

  1. Right-click on the computer name and select 'Acknowledge Alerts...'
  2. Select the alerts to acknowledge.
  3. Click on 'Acknowledge'.

Technical Information

Error code 80040421 relates to retirements of old versions of software.  When a product is approaching retirement, the console will display warning messages.

In a situation where a change of license occurs, this can result in the SUM installation being directed to a different URL to fetch updates. The product set available at the new URL may be different from the previous location used, to reflect new capabilities that are available in the new license. As part of switching between URLs, SUM retires its subscriptions to the products it previously used, and sets up new ones to corresponding products in the new location.

If you need more information or guidance, then please contact technical support.

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