Event ID 0 generated and SophosUpdate Manager (SUM) application event error displayed

  • Article ID: 114614
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  • Updated: 21 Nov 2011

The following application event is displayed:

Event Type: Error
Event Source: SophosUpdateManager
Event Category: None
Event ID: 0
Date: 13/10/2011
Time: 15:52:07
User: N/A
Computer: CDUPDSEC3
The description for Event ID ( 0 ) in Source ( SophosUpdateManager ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: The event log file is corrupt.

Matching entries in the SUMLogs show 'Could not format string'.

First seen in
Sophos Update Manager

A possible reason is a race condition in the shutdown.

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