Cleanup from the console of a detected item of malware times out

  • Article ID: 113950
  • Rating:
  • 5 customers rated this article 4.2 out of 6
  • Updated: 10 Dec 2012


When selecting the 'Cleanup' button, from the 'Resolve Alerts and Errors' window in the console, for a detected item of malware the routine starts working but then times out with the warning:

Cleanup timed out (started <date> <time>)

If you try a second time then you may see the error message saying:

None of these alerts can be cleaned up.

First seen in
Sophos Enterprise Manager 4.7.0
Enterprise Console 4.7.0


The file(s) detected no longer exist on the computer.

What To Do

  1. Clear the item from the Resolve Alerts and Errors window by selecting the item and then clicking on the 'Acknowledge' button.
  2. Rescan the endpoint to allow any items still present to be re-alerted in their current location.
  3. Cleanup any items that appear.

If you need more information or guidance, then please contact technical support.

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