Apple iOS Device logging

  • Article ID: 113906
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  • Updated: 30 Mar 2016

If issues with the installation of the Sophos Mobile Control bootstrap installation appear, it might be necessary to get a log file of the affected device. To get this log file, please follow the steps described below. 

Known to apply to the following Sophos products and versions

Sophos Mobile Control

How to get logs of an iOS device

For iOS 7 and earlier versions:

  1. Download and install the iPhone Configuration Utility (iPCU). 
  2. Connect the affected device to the computer where you have installed the iPCU.
  3. Start the iPCU.
  4. Reproduce the problem while the device is connected to the computer.
  5. Within the iPCU left click on your device on the left hand side of the overview.
  6. Once the device is opened, click on the "Console" tab in the main window.
  7. You now will see the log of your iOS device.
  8. To save the log file click on the "Save Console As..." button on the bottom of the window.

Note: Since iOS 8 the above procedure does not work anymore as Apple does not support the iPCU any longer. To get logs from an iOS 8 device you have to use one of the procedures described below.

For iOS 8 or higher:

Option 1:

  1. Download and install Apple Configurator 2 on a Mac (~60 MB free disk space required)
  2. Attach the iOS device to the Mac and trust the computer
  3. Start the Apple Configurator 2
  4. Within the "All Devices" view double-click on the device attached to the Mac. An overview of the device is shown
  5. On the left hand menu bar click on "Console". The console of the device opens showing a live log
  6. Reproduce the issue
  7. Press the "Save" button to save a copy of the log

Option 2:

  1. Download and install Xcode on a Mac (~ 5 GB free disk space required).
  2. Attach the iOS device to the Mac and trust the computer.
  3. Start Xcode.
  4. In the menu bar, select "Window | Devices".
  5. Within the windows, select the device in question.
  6. In the right part of the window, click the upward pointing arrow in the lower left corner.
    The console of the device opens showing the log.
  7. Reproduce the issue.
  8. In the lower right corner, press the icon next to the recycle bin to save the device log.

 
If you need more information or guidance, then please contact technical support.

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