Cancelling an upgrade from Enterprise Manager to Enterprise Console results in no console being installed on the computer

  • Article ID: 113893
  • Updated: 02 Aug 2011

When upgrading from Enterprise Manager to Enterprise Console, if you cancel the upgrade, no console is available. 

This is as designed, because the installer removes the old console, i.e. Enterprise Manager, before installing the new one, i.e. Enterprise Console. 

Known to apply to the following Sophos product(s) and version(s)
Sophos Enterprise Manager 4.7.0
Enterprise Console

Operating systems
Supported operating systems

What To Do

No action is required. This is as designed.

If you need more information or guidance, then please contact technical support.

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