"Failed to open catalog..." when running ConfigCID.exe

  • Article ID: 113640
  • Rating:
  • 2 customers rated this article 3.0 out of 6
  • Updated: 11 Sep 2011


When running ConfigCID.exe from a command prompt you receive the error:

Failed to open catalog


Failed to open catalog C:\documents\master.upd
Failed to open catalog C:\documents\cidsync.upd

Known to apply to the following Sophos product(s) and version(s)
Sophos Update Manager
Enterprise Console


  • The local path to the distribution point is being used in the command and the path has a space in it.
  • Permissions on the share/ folder do not allow the logon user account (that is running the command) write access.

What to do

When running ConfigCID.exe ensure you use either the UNC path to the distribution point or enclose the entire local path in double-quotes.

  • Correct examples:
    • Local path: configcid.exe "C:\my shares\SophosUpdate\CIDs\S123\SAVSCFXP\"
    • UNC path: configcid.exe \\servername\SophosUpdate\CIDs\S123\SAVSCFXP\

NOTE: 'S123' and 'SAVSCFXP' may need changing on your server - confirm the exact path on your server.

If the issue continues check the security and sharing permissions on the Windows share and ensure that the account you are logged as has write access.

If you need more information or guidance, then please contact technical support.

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