'Unable to log in as the specified user' error when opening Enterprise Console

  • Article ID: 113210
  • Updated: 15 Aug 2014


The following error is presented when opening Enterprise Console:

unable to log in as the specified user
----- [outer exception] -----
-- error: 0x800706BE
-- facility: Win32
at class ATL::CComPtr __thiscall bl::CReusingManagementServiceClientBroker::logIn(void)
at int __cdecl Run(int,enum bl::ConsoleType::Type)
at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

First seen in

Enterprise Console 4.5.0


The logged on Windows account is not a member of the required groups, or the windows account differs from the DatabaseUserName detailed in the following Windows registry entries:

  • HKEY_LOCAL_MACHINE|Software|Sophos|EE|Management Tools
  • HKEY_LOCAL_MACHINE|Software|Wow6432Node|Sophos|EE|Management Tool

What To Do

  1. Open Registry Editor
    • Start,run, regedit, right mouse click registry key and check the following values:
      • DatabaseUserPassword
      • DatabaseUserName

    • For 32 bit operating systems
      • HKEY_LOCAL_MACHINE|Software|Sophos|EE|Management Tools
    • For 64 bit operating systems
      • HKEY_LOCAL_MACHINE|Software|Wow6432Node|Sophos|EE|Management Tools

  2. Check that the username listed under the 'DatabaseUserName value is a member of the following groups:
    • Sophos Console Administrators
    • Sophos DB Admins
    • Sophos Full Administrators

    If not present under these groups then

    1. Add desired useraccount to the above groups
    2. Restart the Sophos Management Service
    3. Restart the SQL Server (SOPHOS) service
    4. Open Sophos Enterprise Console

  3. If issues persist please contact Sophos Technical Support, quoting this knowledgebase article
    Contact details can be found here

If you need more information or guidance, then please contact technical support.

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