Installation of SafeGuard Enterprise for Windows on Apple hardware aborts with error code 5017

  • Article ID: 112827
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  • Updated: 12 Feb 2016


Installation of SafeGuard Enterprise for Windows on MacBook Pro/ MacBook Air/ Mac Pro/ iMac, running Windows 7 Boot Camp fails with the following error: Error 5017. Incompatible hardware configuration detected. Please contact Sophos support.

Known to apply to the following Sophos product(s) and version(s)
SafeGuard Device Encryption

Operating Systems
Windows 7 (Mac OS X v10.7 Lion or Mac OS X v10.6 Snow Leopard and the Boot Camp 3.1 Update)

SafeGuard Enterprise Device Encryption requires hardware that provides BIOS support. As MacBook / Pro MacBook Air / Mac Pro / iMac do not support BIOS but EFI only, SafeGuard Enterprise cannot be installed on those devices.

What To Do

The installation of SafeGuard Enterprise on MacBook Pro/ MacBook Air/ Mac Pro/ iMac hardware aborts in a controlled way due to a flag in the POA configuration file.

SafeGuard Enterprise for Windows does not support the installation on MacBook Pro/ MacBook Air / Mac Pro/ iMac machines and cannot be installed in a Boot Camp environment.
This restriction is valid until explicitly stated otherwise in the SafeGuard Enterprise for Windows documentation.






If you need more information or guidance, then please contact technical support.

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