SafeGuard POA is unable to load - troubleshooting guide

  • Article ID: 111919
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  • Updated: 05 Nov 2015

SafeGuard POA is unable to load.

Known to apply to the following Sophos product(s) and version(s)
Sophos Disk Encryption
SafeGuard Easy
SafeGuard Device Encryption

What to do

The attached PDF Analyzing POA issues - Troubleshooting Guide, provides a case-based, detailed guide to analyze and troubleshoot issues at POA level for SafeGuard Device Encryption v 5.60 and above. If an issue arises, you should review all the scenarios described in this document and then go through the listed steps.

Updating the BIOS of the hardware is usually a recommendable step and should be tested first. 

If you experience a specific scenario that is not described in this guide, please open a support case. This will allow us to help you with the issue and also allows us to collect your feedback so we can add it to the next version of the document.

This document applies to the following Sophos products:
SafeGuard Enterprise 5.6x, 6.x, 7.x
SafeGuard Easy 5.6x, 6.x, 7.x
Sophos SafeGuard Disk Encryption 5.6x

If you need more information or guidance, then please contact technical support.

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