Error a0520004 in Enterprise Console 'device control failed to disable device [device id]'

  • Article ID: 111317
  • Rating:
  • 31 customers rated this article 2.6 out of 6
  • Updated: 09 May 2014


In Enterprise Console, you see that one of your endpoints lists the following error message:

a0520004 Device control failed to disable device [device id]

First seen in
Sophos Anti-Virus for Windows 2000+ 9.5.0
Enterprise Console 4.5.0

What To Do

This error occurs because Windows has not cleared the registry information for the device properly.

This message can be safely ignored.

If you need more information or guidance, then please contact technical support.

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