Sophos Update Manager (SUM) installation fails with installer location listed

  • Article ID: 111273
  • Rating:
  • 1 customers rated this article 1.0 out of 6
  • Updated: 08 Jul 2010

When you attempted to install SUM on your server, the installation failed and asked you to run the installer again from its program folder.

Known to apply to the following Sophos product(s) and version(s)
Enterprise Console 4.5.0

What To Do

The installer is located in:
C:\Program Files\Sophos\Enterprise Console\SUMInstaller

To run the installer, you will need to use a command stored in the SUM_Install_[####].bat file, which is stored alongside the SUM install package.

If you need more information or guidance, then please contact technical support.

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