Endpoint Security and Control: Migration from EM Library to Sophos Update Manager fails

  • Article ID: 110981
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  • Updated: 01 Jul 2010
Migration from EM Library to Sophos Update Manager fails.

An error message is displayed in Enterprise Console similar to this:

Enterprise Console cannot migrate your previous settings to the new updating component, Sophos Update Manager.

The migration report indicates which parts of the migration have failed.

This issue is seen if you use blank credentials during the migration.

Sophos product and version
Endpoint Security and Control
EM Library
Sophos Update Manager

What to do

If you need to use the CIDs that failed to migrate (these will be shown in the migration report), you must go in to Sophos Update Manager and add any additional distribution shares manually. Ensure that you enter the correct credentials.
Details of how to configure the Sophos Update Manager manually are in section 6 of the Advanced Upgrade Guide.

If you need more information or guidance, then please contact technical support.

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