Update Manager: significant files and registry entries

  • Article ID: 110143
  • Rating:
  • 17 customers rated this article 2.1 out of 6
  • Updated: 25 May 2016

Significant executable and .dll files

This is a list of the files that are necessary for the Update Manager to function properly. Other files in the installation folder are used for troubleshooting, and should only be used on the recommendation of Sophos Technical Support.

File name Description
SUMService.exe The SUM Windows service executable.
SophosUpdateManager.exe The SUM executable launched by the SUMService.exe.
LogViewer.exe The SUM log viewer. This viewer is located in either the 'SUM' or 'Update Manager' folder:
  • Enterprise Console 4.x: C:\Program Files\Sophos\Enterprise Console\SUM\
  • Enterprise Console 5.x (upgraded from version 4): C:\Program Files\Sophos\Enterprise Console\SUM\
  • Enterprise Console 5.2.x: C:\Program Files(x86)\Sophos\Update Manager\
  • Enterprise Console 5.1.x (fresh install): C:\Program Files\Sophos\Enterprise Console\Update Manager\
  • Enterprise Manager 4.7 C:\Program Files\Sophos\Enterprise Console\Update Manager\
  • Control Center: C:\Program Files\Sophos\SCC\SUM\

 On 64-bit computers 'Program Files' is 'Program Files (x86)'.
Retailer.dll A plug-in that is responsible for downloading software from Sophos.
Cidgen.dll A plug-in that is responsible for the generation of CIDs.
SUMAdapter.dll The adapter that allows SUM to be managed remotely by the console.
Obfuscate.dll A library that implements the obfuscation of passwords, so that they are not stored in clear text.
Configcid.exe A utility that allows customers to make alterations to CIDs, and to regenerate the UPD files. This utility existed prior to SUM, and is included for legacy compatibility. For more information, please see Enterprise Console: using ConfigCID.exe to implement XML configuration file changes.
machine_ID.txt A unique identifier (GUID) for the computer on which SUM is installed.
MigrationData.log Information about the migration from EMLibrary. This file will not be present if EM Library was never used on the system or if the system was manually migrated.


Log Files

Name Description
SUMLog This is a binary file that is readable with the LogViewer.exe (see above) only. The text displayed by the log viewer is localized. You can control the maximum size and age of the log files by using the Logging tab of the Update Manager settings in Enterprise Console. Old log files are deleted if either the maximum size or age is reached.
When viewed in the log viewer, messages can be filtered according to severity and level, and the refresh button will fetch the latest messages.

Trace files are more detailed, and are intended for Sophos Technical Support. They are text files, and are always in English.
The logs are located in the following location:

• XP/2003: C:\Documents and Settings\All Users\Application Data\Sophos\Update Manager\Logs\
• Windows Vista and above: C:\ProgramData\Sophos\Update Manager\Logs\


Logs actions and captures problems with the Sophos Update Manager service.

The logs are located in the following location:

  • Windows 2008+: C:\ProgramData\Sophos\Update Manager\Logs

Note: This log was introduced in Sophos Update Manager (SUM) 1.6.0.


Registry files


This value indicates the location of the default share for SUM. It is created during installation, and should not be modified. If you need to modify this location, you can do so by following the instructions in System.xml - description of fields you can change.

[HKEY_LOCAL_MACHINE\SOFTWARE\Sophos\UpdateManager] "Product Version"=""

This value indicates the version of SUM. It is created during installation (or self-update) and should not be modified.


Values below this key are used by the SUM installer and should not be modified.

Note: On 64-bit computers the key will be:- [HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432node\Sophos\UpdateManager\]

If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent