There was an unexpected problem with the installation of a Sophos endpoint product.

  • Article ID: 109836
  • Updated: 09 May 2014



The following error is shown in the Sophos ES Setup log

05/09/2011,09:19:19,ERROR,An unexpected error occurred, no translation available: Unexpected product state 2 for product with code {FED1005D-CBC8-45D5-A288-FFC7BB304121},

This prevents the installation of Sophos Endpoint Security and Control.

First seen in

Sophos Anti-Virus for Windows 2000+


The installation of a Sophos component is in a corrupt state. Some of the Windows Installer information is missing preventing the rest of the install from occurring. In this example it is the Sophos Remote Management System package.

What To Do

See article Troubleshooting and resolving problematic Sophos endpoint upgrade and uninstall issues: 118140

If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent