Communication between the SafeGuard Enterprise client and server seems to be broken. Indications include:
- Policies are applied in the Management Center but they are not applied on the client.
- User initialization does not work.
- POA remains in autologon mode.
- The invoke test fails.
- Clients do not report back to the Management Center.
First seen in
SafeGuard Management Center / Local Policy Editor
SafeGuard Enterprise Server
SafeGuard Device Encryption
What To Do
The attached PDF document describes the recommended steps for the analysis of SafeGuard Enterprise Client & Server communication issues.
Information about version compatibility of this knowledgebase article can be found on page 2 of the attached document.