SafeGuard LAN Crypt Client: Files are not decrypted automatically when you try to access them

  • Article ID: 109513
  • Updated: 09 Oct 2015

Issue
Files are not decrypted automatically when you try to access them.
This issue can occur if USERINIT.EXE is listed in TrustedPrograms.

Product
SafeGuard LAN Crypt 3.71 and above

Client OS
All supported operating systems

What to do

Check if USERINIT.EXE is defined in TrustedPrograms and if the TrustedProgramMethod is configured with 2 (incl. childprocesses).

If this is the case, either remove USERINIT.EXE or change the TrustedProgramMethod to 1.

 

 
If you need more information or guidance, then please contact technical support.

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