When attempting to uninstall SafeGuard Enterprise Configuration module, an uninstallation token is required and I do not have/ know the password.
First seen in
SafeGuard Configuration Protection 5.35
The correct procedure for uninstalling the configuration module has not been followed, hence, a password is required to authorize the uninstallation.
What To Do
SafeGuard Enterprise v22.214.171.124 and lower
Use the Spec.exe tool (
C:\Windows\Spec.exe). With this tool, it is possible to create an uninstall code.
SafeGuard Enterprise v126.96.36.199 and higher
As of SafeGuard Enterprise version 188.8.131.52 (which includes PortProtector Client version 3.40 SP1) the Spec.exe tool is no longer available.
To request an uninstall code for the SGN_CP_Client.msi package in version 5.50.8 and above, run the SGN_CP_Client.msi package using msiexec with the parameter
msiexec /i c:\software\SGN_CP_Client.msi /l*vx c:\software\SAU.log SAU=1
The command should initiate the setup wizard. Click the "remove" button and note down the uninstall token displayed (see screenshot below).
Please email the token to email@example.com and provide the version of SafeGuard Configuration Protection that you are using. The token will be passed to our escalations team who will generate the uninstall key. This key should be generated and provided to you within one to two days.
Once you have received the uninstall key, type it into the box shown in the screenshot above and you will be able to uninstall the Configuration Protection module.
N.B. The correct procedure to uninstall Configuration Protection is to follow the instructions on page 75, section 10.4 of the SafeGuard Enterprise Installation Guide.