Windows Embedded platforms - support available

  • ID dell'articolo: 63797
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  • Aggiornato il: 10 nov 2015

If you are running Windows Embedded platforms, we offer technical support on the following basis:

  • Successful completion of all tests described in the Sophos Endpoint Security and Control Windows Embedded test guide:
  • Commercially reasonable efforts in accordance with Sophos’ standard business practices.

Details of Windows Embedded platforms supported are listed in article 113278.


  • To prevent managed computers showing in Enterprise Console as "Comparison failure" for the Anti-Virus policy, it is important to enable the Windows component "Management and Monitoring Tools" before installing Sophos Endpoint Security and Control.  
  • If Sophos Endpoint Security and Control is installed on the computer before enabling the Windows component "Management and Monitoring Tools", one of the following would need to take place:
    1. Uninstall and re-install of the Sophos Anti-Virus component.
    2. Sophos Endpoint Security and Control would need to perform a major version upgrade (e.g. 10.0 to 10.3.x).
    3. A downgrade of Sophos Endpoint Security and Control followed by an upgrade for the installer to re-assess if the SNMP component of the "Management and Monitoring Tools" is enabled. 
  • The Sophos Anti-Virus service will fail to start on installations of 9.7.x if the "Management and Monitoring Tools" component is not installed.


Per maggiori informazioni o per assistenza, vi preghiamo di contattare il supporto tecnico.

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