Sophos for Microsoft SharePoint: error 'Exclusions could not be applied'

  • N.º del artículo: 53933
  • Actualizado: 02 feb 2015

Issue

During installation or removal of Sophos for Microsoft SharePoint, an error message is displayed:

Setup was unable to add [remove] exclusions folders to [from] Sophos Anti-Virus. Setup will now proceed but please contact technical support for information on how to perform this operation manually

Typically this issue appears on a Sophos Enterprise Console (SEC) managed system. Sophos Anti-Virus exclusions might fail to be configured on a managed system.

First seen in
Sophos for Microsoft SharePoint

What to Do

If your computers are managed by SEC

Following installation or removal of Sophos for Microsoft SharePoint you must manually update the exclusions as follows:

  1. Select ‘Anti-virus and HIPS’ policies
  2. Edit or create a new policy
  3. Select ‘Configure…’ for ‘On-access scanning’
  4. Select the ‘Windows Exclusions’ tab
  5. Select ‘Add..’ then select the ‘Folder’ Item Type
  6. Enter %path% into ‘Item name’
  7. Click OK|OK|OK
  8. Select ‘Anti-virus and HIPS’ policies
  9. Edit or create a new policy
  10. Select ‘Extensions and Exclusions..’ within ‘Scheduled scanning’
  11. Select the ‘Windows Exclusions’ tab
  12. Select ‘Add..’ then select the ‘Folder’ Item Type
  13. Enter %path% into ‘Item name’
  14. Click OK|OK|OK.

If your computers are not managed by SEC

You must manually update your exclusions in Sophos Anti-Virus as follows:

  1. Open Sophos Anti-Virus, select Configure|On-access scanning|Exclusions
  2. Exclude the folder 'C:\Program Files\Sophos\Sophos for Microsoft SharePoint\Temp' (if you installed the product in the default location).
  3. Open Sophos Anti-Virus, select Configure|On-demand extensions and exclusions|Exclusions
  4. Exclude the folder 'C:\Program Files\Sophos\Sophos for Microsoft SharePoint\Temp' (if you installed the product in the default location).

 

 

 

 
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