How to disable Tamper Protection when managed from Sophos Cloud

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  • Actualizado: 09 mar 2015

Sophos Tamper Protection prevents unauthorized users from changing Sophos Endpoint Security and Control settings and uninstalling the software.

This article explains how to disable tamper protection for computers managed from Sophos Cloud so local configuration changes can be made, or the software can be successfully uninstalled.

Applies to the following Sophos product(s) and version(s)
Sophos Cloud Managed Endpoint

Disable Tamper Protection locally for one computer (recommended)

Retrieve the default tamper protection password from your Sophos Cloud

  1. Open the Sophos Cloud interface and login.
  2. From the 'Global Settings' menu select 'Tamper Protection'.
  3. If enabled, click on 'Show' to display the 'Current password' in clear text.
  4. Make a note of this password.

Disable Tamper Protection locally on a Windows computer

  1. Start the main Sophos application by double clicking the Sophos shield in the Taskbar.
  2. When it has loaded, on the Home screen, click the ‘Authenticate user’ button in the ‘Tamper protection’ section.
  3. Enter the tamper protection password that you made a note of earlier and click ‘OK’.
  4. Click on the ‘Configure tamper protection’ button and uncheck the ‘Enable tamper protection’ option, then click ‘OK’ to confirm this change.
  5. You can now close Sophos as Tamper Protection is disabled.

Disable Tamper Protection centrally from Sophos Cloud (not recommended)

Note: This will disable Tamper Protection for all computers managed by Sophos Cloud so is not the recommended option

  1. Open the Sophos Cloud interface and login.
  2. From the 'Global Settings' menu select 'Tamper Protection'.
  3. Clear the 'Enable Tamper Protection' check-box

All managed computers will implement the configuration change within 20-30 seconds.

Si necesita más ayuda, póngase en contacto con soporte técnico.

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