This article explains how to manage your software subscriptions and provides best practice advice. It describes how you can:
First seen in the following Sophos product and version
Enterprise Console 5.0.0
Locate and view your software subscriptions
- In Enterprise Console click View | Update Managers. Your Software Subscriptions are displayed in the left hand panel. The subscription called Recommended is the default one created during the installation of the management server.
- Right-click on 'Recommended' and select 'View/Edit Subscription'.
- The 'Software Subscription - Recommended' window which opens displays the License name/family, lists Platforms and in the column Version, lists the Version labels of the product. Depending on your platform and your license, you may be able to see several labelled versions in the 'Version' drop-down.
Important: If you only have a single 'Recommended' version shown your license is limiting the versions that can be selected. See article 120701 for more information.
What does the subscription 'Recommended' indicate?
- The subscription called Recommended is the default one created during the installation of the management server.
- The 'Recommended' label provides 'best protection'. It ensures you are fully protected and running the latest version of our Anti-Virus engine. We always advise that you subscribe to 'Recommended'.
Choose which version of our security software is downloaded for each operating system
Depending on both the 'Platform' (operating system) selected, and the type of license you have, there may be several labeled versions i.e. subscriptions, available to you. The name of your license/license family is displayed near the top of the Software Subscription window.
The subscriptions that are available to you are displayed in the 'Version' drop-down list. Under normal circumstances, we always advise that you subscribe to Recommended.
However, if for software management reasons you want to subscribe to a different version, e.g. 'Previous', 'Oldest', etc. check the drop-down list to see which are available to you.
What do the Version (subscription) names indicate?
- 'Recommended' is the default and is described above.
- 'Previous' offsets you from the latest version by one version.
- 'Oldest' means that you are trailing behind our release process and you are only upgraded to the next oldest version when the current one expires.
For details of other subscriptions see the following articles::
- Simplified subscription management in Enterprise Console 5.2.1. article 117348 for information about fixed packages (option now removed)
- Software subscriptions in Enterprise Console with licenses issued in June 2013 or later. article 119216.
Warning: If you decide to subscribe to any software version other than 'Recommended' you are not best protected. However you will still be fully protected from the latest malware threats.
Note: If you want to check your license details with us, contact us via one of the following email addresses:
Create your own software subscriptions in Enterprise Console
To create and use a new subscription you must:
- create the subscription
- apply the subscription to your update manager
- confirm your AutoUpdate policies are correct
- check the software version reported by endpoints
- In Enterprise Console click View | Update Managers. Your Software Subscriptions are displayed in the left hand panel.
- In the 'Software Subscriptions' panel click 'Add'.
- Give your subscription a name and select the platforms and software version for each platform that you want to download. If in doubt, leave the 'Version' column set to 'Recommended'. Click 'OK'.
- When you save changes to a newly created subscription you see a warning message which reports,
The new software subscription "<subscription name>" is not in use yet." Click 'OK'.
- In order for the software to be downloaded you must apply the new subscription to your Update Manager. To do this, in Enterprise Console, in the main 'Update managers' panel, right-click the relevant computer name and select 'View/Edit Configuration'.
- In the 'Configure update manager' window, click the 'Subscriptions' tab and select the name of your new subscription from the 'Available:' list.
- Use the arrow button (>) to move your new subscription to the right-hand column called 'Subscribed to:". Click 'OK' to confirm the change.
- If you have more than one Update Manager you may need to repeat steps 5 - 7 for each.
- You must now confirm that AutoUpdate policies are correct: in the console click View | Endpoints.
- In the Policies panel (bottom left) select Updating. Right-click the required policy and select View/Edit Policy.
- In the 'Updating Policy' window, on the 'Subscription' tab, click the drop-down and select the new software subscription name.
- Click OK, then in the 'Confirm Policy Changes' window click 'OK'.
- If you want to display the locations where the downloads are saved, in the console select 'View' | 'Bootstrap Locations'.
- Once you have confirmed your subscription(s) and distribution folders are up to date, you should check from the console what version your workstations are running. If you recently changed your software version you should wait for the update to reach your workstations. From the console select the 'Anti-Virus Details' tab, and view the 'Anti-Virus version' column. Check the displayed versions against the table of current versions in article 11846.
Note: As shown in the screenshot above any disconnected computers () may not have updated. They will not report the latest version installed until they are switched on and connected to your network.
To delete or rename your own software subscriptions
In Enterprise Console click View | Update Managers. Your Software Subscriptions are displayed in the left hand panel
- To rename a subscription, from the 'Software Subscriptions' panel, right-click on the subscription's name, and select 'Rename Subscription' from the sub menu. Enter the new name.
- To delete a subscription, from the 'Software Subscriptions' panel, right-click on the subscription's name, and select 'Delete Subscription' from the sub menu.
Note: if the subscription is in use, you will not be able to delete it straight from here, do as follows:
- As described in the numbered steps in the 'Creating a new subscription' section above, open the Update Manager's configuration, then move the subscription from the 'Subscribe to' list to the 'Available' list.
- Confirm the change and then delete the subscription.
Note: By default there is a warning to confirm deletion. However you may have previously selected 'Do not ask me again', which would disable future prompts.
Remove retired versions of software from you subscription
While your software subscriptions will upgrade automatically, there may be instances with older installations of Sophos Enterprise Console where this re-subscription does not occur. In this instances you will receive an update failure.
- The Sophos Update Manager Logviewer.exe shows the error:
Decoding of product release F26F7EC0-1302-4DA7-8B6B-A5383051D41A version RECOMMENDED was not done because the synchronization failed
- The Sophos Update Manager trace logs show the error:
[E402E][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][F26F7EC0-1302-4DA7-8B6B-A5383051D41A][RECOMMENDED] Synchronise operation failed when synchronising payload 'F26F7EC0-1302-4DA7-8B6B-A5383051D41A' because a package could not be found. Package: F26F7EC0-1302-4DA7-8B6B-A5383051D41A
- Your software subscription will display a GUID rather than the versions shown in the 'Locate and view your software subscriptions' section, with the Status 'Not available':
To resolve, change the Version to one shown in the 'Locate and view your software subscriptions' section.
Note: If no GUID is listed click OK to resolve the error.