How to uninstall applications detected by Application Control

  • Article ID: 17147
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  • Updated: 11 Mar 2015

When Sophos Anti-Virus' application control feature detects a listed application, it allows you either to authorize or to block that application. You cannot use Sophos Anti-Virus to remove the application.

Applies to the following Sophos product(s) and version(s)
Sophos Endpoint Security and Control

What To Do

You need to remove the program using the Windows Control Panel and the 'Programs and Features' option.  As Sophos Anti-Virus is detecting and blocking the program the uninstall procedure may fail. To remove unwanted applications you need to temporarily disable scanning of controlled applications.

For more information about specific controlled applications:

  1. Go to the Sophos Threat analyses page.
  2. Select 'Controlled Application' from the drop-down list.
  3. Select the application from the alphabetic list.
  4. Click the 'Recovery' tab.

If you need more information or guidance, then please contact technical support.

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