This article describes how to locally configure the update settings on a standalone Windows or Mac OS X computer.
- This information only applies to our on-premise business software and not Sophos Cloud or Mac Home Edition as these versions manage the updating credentials automatically.
- If the computer is not managed centrally the local AutoUpdate options will be available for editing locally.
- If the computer is managed centrally, you cannot (by default) alter the configuration locally; all options will be grayed out; you should edit the central updating policy for the endpoint computer in the management console. If you are unable to access the console see article 44325 for instructions on how to enable local AutoUpdate settings for a managed endpoint computer and then return to this article.
- You must log on as a user who has administrator rights if you are running Windows, or know the admin password to unlock settings if using a Mac OS X computer.
Applies to the following Sophos product(s) and version(s)
Sophos Endpoint Security and Control
Sophos Anti-Virus for Mac OS X
Sophos Anti-Virus for Mac Home Edition
What To Do
Watch the how video for windows
Instructions for configuring a Windows computer locally
- Locate the Sophos shield in the system tray of the computer (by the clock in the bottom right-hand corner).
- Right-click the shield and select 'Open Sophos Endpoint Security and Control'.
- On the main screen, under the 'Updating' section click on the 'Configure updating' option.
- On the 'Primary location' tab enter the address that Sophos AutoUpdate (SAU) should attempt to connect to. If you want the computer to connect to Sophos' databank directly: From the drop down menu select the one word address 'Sophos'. If the tab is grayed out and cannot be accessed see the notes section at the top of this article for advice.
It is important to set the actual word 'Sophos' as setting a direct URL to a Sophos server may cause the installation to stop working at some point in the future due to changes and is therefore not recommended.
- While on the 'Primary location' tab enter the credentials SAU should use to access the address. If you have set the address to 'Sophos' you must enter the Sophos-issued credentials as sent to you when you purchased the license. The correct username will either start with the letters 'em' or be a string of letters and number - the username is not your email address. If you have not set the address to 'Sophos' you will either know the credentials to enter or have been given them by your network administrator. As the source is not controlled by Sophos we are unfortunately unable to advise what to correct credentials are.
Note: If you have forgotten your Sophos-issued username/password or do not know it you must email email@example.com and request them to be issued again. Do not phone or email Technical Support as they are unable to provide license details for security reasons.
- If you need to set a backup update location you can also configure the 'Secondary location' tab.
- It is recommended to leave the settings on the 'Logging' and 'Schedule' tab with their default settings. However you can alter the settings if required.
You have now locally configured your computer to update. To force an update: Ensure you are connected to the network/internet, right-click the Sophos shield and select 'Update now'. Any problems will be recorded in the 'ALC.log' file. Further details on log files are provided in article 43391.
Configuring a Mac OS X computer locally
- Click the shield icon in the menu bar.
- Select 'Open Preferences...'
- Select the 'AutoUpdate' tab.
- If the options are grayed out: Click on the padlock icon in the bottom left corner of the window and enter your admin password to unlock the settings. If the update details are still grayed out after successfully authenticating with the padlock you most likely have the 'Home Edition' of Sophos Anti-Virus for Mac (see this community post for details).
- Ensure 'Check for updates every...' is checked. We recommend the update schedule is set to every 1 hours.
- Select one of the three available update location options and enter the required information:
- 'Sophos': enter the username and password details supplied to you by Sophos.
- 'Company Web Server': enter the location of the installation files on the website in the 'URL' box (e.g. http://www.mysite.com/sophos/ESCOSX).
- 'Network Location': enter the location of the installation files on your server in the 'URL' box (e.g. \\servername\SophosUpdate\CIDs\S000\ESCOSX). Give a username and password if necessary. When Sophos updates from the server, it uses these credentials to automatically mount the share during the update.
- Enter a username and password for SAU to use to access the update source. If you have set the address to 'Sophos' you must enter the Sophos-issued credentials as sent to you when you purchased the license. The correct username will either start with the letters 'em' or be a string of letters and number - the username is not your email address.
- By default SAU is configured to 'Use System Proxy Settings' and this should not need to be altered. If you do use a proxy or required SAU to connect to an internet source in a way other than how your web browser normally connects to the internet you may have to change this setting.
- If required you can check the 'Use a secondary location' box and configure a backup source.
- Once you have configured all of the required settings click on the padlock icon to prevent further changes and protect your system.
You have now locally configured your computer to update. To force an update: Ensure you are connected to the network/internet, click the Sophos shield and select 'Update Now'. Any problems will be recorded in the 'Sophos Anti-Virus.log' file (accessible from the 'Logging' (see step 2 above) | 'View Log' button).