Web browser crashes intermittently - swi_filter.dll the faulting module

  • Article ID: 120316
  • Rating:
  • 6 customers rated this article 2.3 out of 6
  • Updated: 29 Jan 2014


When launching or navigating web pages in Internet Explorer you see the following dialog:

Internet Explorer has stopped working.

Note: swi_filter.dll is named as the faulting module and is version of the file.

Users of Google Chrome may see the message: "Whoa! Google Chrome has crashed.".

This issue is intermittent in nature and therefore may be difficult to reproduce.

First seen in
Sophos Cloud Managed Endpoint


This is a known issue with Sophos Anti-Virus 10.3.5.

What To Do

This issue has been fixed in the Sophos Anti-Virus version 10.3.7, which is being released globally starting on Friday 24th January 2014.

For further help post a question to our community:

If you need more information or guidance, then please contact technical support.

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