Advisory: Web Appliance URL lookups failing, returning Uncategorized

  • Article ID: 120043
  • Rating:
  • 3 customers rated this article 2.0 out of 6
  • Updated: 28 Oct 2013

October 28, 2013

Sophos Web Appliance customers are currently experiencing URL lookups failing against Sophos Live Lookup servers.  Impact is primarily for customers located in the US East, but is impacting a small number of customers in other regions as well.

This issue is being investigated with the highest priority

Applies to the following Sophos product(s) and version(s)

Sophos Web Appliance

Operating system

WS100, WS500, WS1000, WS1100, WS5000, Virtual Web Appliance

Next expected update

1:30PM EST: this issue has now been resolved and URL categorization services have returned to normal.


If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent