October 28, 2013
Sophos Web Appliance customers are currently experiencing URL lookups failing against Sophos Live Lookup servers. Impact is primarily for customers located in the US East, but is impacting a small number of customers in other regions as well.
This issue is being investigated with the highest priority
Applies to the following Sophos product(s) and version(s)
Sophos Web Appliance
WS100, WS500, WS1000, WS1100, WS5000, Virtual Web Appliance
Next expected update
1:30PM EST: this issue has now been resolved and URL categorization services have returned to normal.