Your system has an incompatible Sophos Endpoint product installed.

  • Article ID: 119536
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  • 1 customers rated this article 1.0 out of 6
  • Updated: 14 Apr 2016

Issue

When running the Sophos Central for Mac installer you see the following message:

Your system has an incompatible Sophos Endpoint product installed.
Uninstall the existing product before installing Sophos Cloud Endpoint.

 

First seen in
Sophos Cloud Managed Endpoint 9.1.0b2 (Mac)

Operating systems
Mac OS X

Cause

You have run the Sophos for Mac installer, managed by Sophos Central, on a computer already running Sophos Anti-Virus for Mac.

The Mac installer does support upgrades from one version number to the next etc.  However it does not support 'cross grade' installations (e.g., moving from an Enterprise Console, or Home Edition installation to Sophos Central).

What To Do

  1. Uninstall the existing Sophos Anti-Virus for Mac version using article 120838.
  2. Run the Sophos Central installer again.

 
If you need more information or guidance, then please contact technical support.

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