Creating a DSL (PPPoE) Ethernet Interface on the Sophos UTM

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  • Updated: 22 Oct 2015

This article explains how to create a DSL (PPPoE) Ethernet interface on the Sophos UTM.

Some internet connections (typically DSL internet connections) require the PPPoE type connections to be used. PPPoE uses the PPP protocol, similar to dialup modems, but over a standard Ethernet connection. ISPs may prefer this type of connection, as it allows them to use username and password authentication to control access to the provider network. This should only be used if required by the provider.

Use this interface type when you are:

  • Connecting to a provider offering PPPoE connections.

Do NOT use this interface type if: 

  • You are not connecting to to the internet.
  • The provider does not use PPPoE.

This article focuses on a single interface type. To learn more about other interface types, please view KB article 118899.

Known to apply to the following Sophos product(s) and version(s)
Sophos UTM

What To Do

Interfaces may be added and edited in the WebAdmin interface under: Interfaces & Routing | Interfaces | Interfaces. 

  1. Click the New Interface button to add a new interface.
  2. In the Type field, select: DSL (PPPoE)
  3. The following image and table outline the options available, and how to fill them out:
Interface Image Configuration Options

Standard Options

Name: This is the name that will be shown throughout the UTM configuration, wherever this interface is referenced. Names that indicate, or are specific to, purpose, are often the most useful. For example names like: Internal, DMZ, Guest, External. or External-XO, External-ATT, are purpose-specific names that make it clear to someone who didn't create the object, what purpose it serves.

Hardware: Unused Ethernet ports will be shown here. If none are listed, then all interfaces are presently configured. UTM appliances configure eth3 by default, for HA/Clustering. If HA is not needed, and HA is not disabled, eth3 may be made available on UTM appliances, by disabling HA under Management | High Availability | Configuration.

VDSL: If the provider being connected is offering VDSL service, which is a faster form of typical DSL service, enabling this option should provide improved performance. If it is not required by the provider, this may cause the connection to perform very poorly.

Static PPPOE IP: If offered a static IP assignment by the PPPoE provider, select this option, then enter the IP and netmask in the fields offered after this option is enabled.

IPv4 Default GW:  If the interface is a connection to the internet, then a default gateway IP may be set by enabling this option. If this is not an internet connection, then this option does not normally need to be enabled.

Username: The internet provider will provide credentials to use when connecting to their service. The supplied username should be entered here.

Password: The internet provider will provide credentials to use when connecting to their service. The supplied password should be entered here.

Comment: (Optional) This is a free text field, where brief comments may be recorded.

Advanced Options

MTU: The default value of 1492 is the typical value required for DSL connections. It may be apropriate to change this if connecting to ISPs that require smaller MTU values.

Daily Reconnect: DSL conections must reconnect periodically. This setting allows admins to control exactly when that reconnection will occur. By choosing a time that will be non-disruptive to network users, unexpected internet interruptions can be avoided.

Reconnect Delay: During the daily reconnect, the system will wait the specified amount of time after disconnecting, before attempting to reconnect to the provider. This setting has no effect unless Daily Reconnect is enabled, and usually does not need to be changed. In some rare cases, the provider may not behave well if the client connects too quickly after disconnecting. In these cases, it may be necessary to extend the reconnect interval. 

Displayed max: (Optional) The displayed max value is a numeric field that is used for display purposes only. Entering the correct value in this field to match the available bandwidth provided on this link, allows the UTM to show accurate percentage graphs for each interface on dashboard. This has no impact on network behavior, as it is only used for display purposes.

If you need more information or guidance, then please contact technical support.

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