Running DataBackupRestore.exe returns error 80070005

  • Article ID: 117706
  • Updated: 17 Sep 2013


When running DataBackupRestore.exe you receive the following error message:

Retrieving the COM class factory for component with CLSID {2C5339F1-B8D3-4D40-9245-E68E0F8C6380} failed due to the following error: 80070005.

First seen in
Enterprise Console 5.0.0


The user account you are running DataBackupRestore.exe as is not a member of the Windows group 'Sophos Console Administrators'.

What To Do

Add the user you are currently running DataBackupRestore.exe as to the Sophos group 'Sophos Console Administrators' you will then be required to log off and back on before retrying the command.

If you need more information or guidance, then please contact technical support.

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