Sophos UTM device IP is not updated in the Sophos UTM Manager

  • Article ID: 115722
  • Rating:
  • 4 customers rated this article 2.8 out of 6
  • Updated: 25 Feb 2014

The Sophos UTM device IP is not updated automatically in the Sophos UTM Manager (SUM).

Known to apply to the following Sophos product(s) and version(s)

Sophos UTM Manager

Operating systems

V8, V9


When a change to the default public IP address on the UTM is made the SUM still displays the old address. This is probably because the IP address locator on the UTM is not reporting the new change to the SUM device.

What to do

  1.  On the Console/SSH to the Gateway device in question, execute the following command as root:
  2. Wait a few seconds and check the contents of /etc/location:

    tail /etc/location

The new contents should soon be reflected within SUM with the new IP address.

If you need more information or guidance, then please contact technical support.

Rate this article

Very poor Excellent