Sophos Anti-Virus for Mac OS X: updates fail with error 000000d2 - Could not mount Primary file server

  • Article ID: 113838
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  • Updated: 20 Jun 2013

An error similar to the following is listed in Enterprise Console, under Computer Details:

07/06/2011 08:19:03 000000d2 Could not mount Primary file server smb://servername/SophosUpdate/CIDs/S000/ESCOSX

The error can refer to both Primary and Secondary server addresses, and to an smb or afp path.

It is seen where:

  • the endpoint is managed
  • updates are done over the network via smb or afp
  • the endpoint is unable to mount the share containing the update location, and therefore failed to update.

Known to apply to the following Sophos product(s) and version(s)
Sophos Anti-Virus for Mac OS X

Operating systems
All supported operating systems

What To Do

You will need to troubleshoot why the mount is failing. The areas to investigate can include the following:

If you need more information or guidance, then please contact technical support.

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