Using your MySophos account to download your Sophos software

  • Article ID: 111195
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  • Updated: 16 Sep 2015

In order to download products from the Sophos website, you must create a MySophos account. Once you have created and activated the account, you must associate it with your credentials on your license or temporary credentials you have received for evaluation software.

Applies to the following Sophos product(s) and version(s)
All Sophos products

What to do

Step 1: Getting your Sophos Credentials

Ensure you have your Sophos credentials to hand. If you require a copy of your Sophos License Schedule, email from a company email account, including your name and company contact details.

You can find your product license username and password as follows:

  • Evaluators: on the email you received when you registered for the 30-day trial.
  • New/renewed customers: on your Sophos License Schedule.

For full details of about licenses, license schedules, keys, activation and finding your credentials, see the article Licensing Instructions

Step 2: Your Sophos ID Login

In order to configure or use your MySophos account, you must ensure that you have your Sophos ID (single sign-on account) set up ready for use.

Details of how to do this are in the article Sophos ID - creating and using your account.

Step 3: Downloading your software

Once you have added the credentials to your MySophos account you can download your licensed products from the Product Downloads and Updates page.

Alternatively, you can manage your MySophos account here:

MySophos - Frequently Asked Questions

  1. After entering my email address I receive the error: This email address has already been registered

    Cause: Your email address is already registered with us.
    Solution: Use the forgotten password link to reset your password and complete the procedure:

  2. After logging in I see the message: "Please link your MySophos account to your Sophos license. Your MySophos account is not yet linked to a set of trial or licensed product credentials"

    Cause: You have not yet linked your license credentials to your MySophos account
    Solution: See step 5 above.

  3. I have lost my license credentials (username and password) so I cannot link them to MySophos account.

    Cause: N/A
    Solution: Email customer services at

  4. I have not received my activation email.

    Cause 1: The activation email has been filtered into you Junk/Spam folder
    Solution: If you have not received an email check your Junk/Spam folder.

    Cause 2: The activation email can take between 1-2 hours to be processed and sent
    Solution: Email customer services at if an email is not received after this time.

  5. After entering my username and password the page loops and am prompted to re-enter them

    Cause: You web browser cache has incorrectly saved part of the registration process
    Solution: Clear your web browser's cache. Close and reopen your web browser.

For further assistance with your MySophos account email our customer services team.

If you need more information or guidance, then please contact technical support.

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