BOSTON, MA – October 15, 2013 – Sophos announced today the appointment of Mary Winfield as Senior Vice President, Global Technical Services. Winfield will be based in the company’s Silicon Valley office and will report to Sophos CEO Kris Hagerman.
Winfield joins Sophos from Intuit, after a successful 11-year tenure focused on delivering superior customer care and customer experience for consumers and small and mid-market businesses. Serving in a variety of customer-facing leadership roles at Intuit, most recently as vice president of customer care for the Intuit Small Business Division, Winfield developed and executed strategies that maximized customer acquisition, satisfaction and retention.
“Our goal of ‘Security made simple’ can only be fully realized when every interaction Sophos has with customers and partners exceeds their expectations,” said Kris Hagerman, chief executive officer of Sophos. “Mary has an extraordinary track record in building dynamic and high-impact customer care and customer support organizations, and we are thrilled to welcome Mary to our management team.”
With Sophos Winfield will promote and lead a world-class customer support organization that leverages the latest technologies, methodologies and engagement channels to deliver the highest levels of customer satisfaction. Sophos already has one of the industry’s highest reputations for support quality and customer satisfaction. Winfield’s mission will be to enhance that reputation even further; her organization will serve as the focal point for the “voice of the customer” within Sophos and advocate for customers’ needs across all facets of the business.
Mary Winfield said, “I am excited to join the Sophos team. I believe the company is executing a winning strategy, with winning products and a commitment to customer excellence that sets the standard for the security industry. I look forward to helping the company make the most of every engagement with customers in our quest to make security simple.”