Sophos, a world leader in corporate anti-virus protection, has appointed Geoff Snare as its new head of global support. Snare will be reporting to the board and will be responsible for creating and managing a strategic plan, providing leadership to country support managers, and working closely with product managers and other members of the senior management team. Snare will be based at Sophos's headquarters in the UK with responsibility for Sophos's subsidiaries and branch offices in the USA, Australia, Japan, France, Italy, Germany and Singapore.
Sophos's customer support has been regularly praised by industry analysts, including Frost & Sullivan who recently declared that Sophos offered the highest level of customer satisfaction in the anti-virus sector.
"Customer opinion plays an important part in the way we conduct our business," said Mark Forrest, sales and marketing director at Sophos. "Our attitude to customer support is what continues to set us apart in this highly competitive industry and the reason more and more dissatisfied anti-virus users are switching to Sophos. We look to Geoff to ensure that we continue exceeding our customers' expectations."
Snare, most recently heading up the European customer support teams at Divine, a provider of software and services in the areas of content management, knowledge management, collaboration and customer interaction management, brings a wealth of experience to his role at Sophos.
After graduating in systems engineering at Loughborough University, Snare worked at a number of technology companies including Texas Instruments and McDonnell Douglas. He then spent ten years at Platinum Technology where he performed a number of senior roles including vice president of worldwide technical support.
Sophos is headquartered in Boston, US and Oxford, UK. More information is available at www.sophos.com.