Director Human Resources

Human Resources - Burlington, MA, USA
Posting Date
Aug 07, 2018
Burlington, MA, USA
Human Resources
Job ID


The Region Director, Human Resources Operations reports to the Senior Vice President and Chief HR Officer and serves as directorate member of the HR Leadership team and provides HR general management support to client offices across the Americas Region. This leadership position is critical in executing organization people initiatives, providing great internal client support, and driving HR functional excellence and process improvements in the organization. 

Main Duties

  • Translate business strategies and goals into human performance requirements. 
  • Partner with Site leaders to identify all the solutions required to enhance performance of employees and to positively impact the business and site culture.
  • Partner with site leaders on organizational change initiatives.  Provide insight on restructuring or organizational design.
  • Partner with HR Centers of Excellence in the development and execution of practical people management and development solutions that are responsive to the needs, responsibilities and objectives of business operations and consistent with the HR Strategy of the Company.
  • Manage execution of core human resources life cycle processes including on-boarding, performance management, employee relationship management, workforce planning, compensation administration, etc.
  • Provide coaching to management on addressing a variety of employee issues such as performance while effectively mitigating business and preserving a healthy work environment and culture.
  • Resolve complex employee relations issues (such as harassment and discrimination allegations) in a balanced, fair and objective manner, using appropriate advisory, counseling, investigative, and intervention and mediation techniques.
  • Lead HR Managers, Generalist, and Coordinators in the process of advising with investigations/grievance resolution, policy/procedures interpretation, Code of Conduct/Disruptive Behavior complaints, workplace violence complaints, harassment discrimination complaints, progressive discipline and terminations, work environment challenges, and performance management concerns.
  • Ensure HR Managers and Generalists provide detailed analysis of issues and guidance based on interpretation of established internal policies and applicable country, state, and local laws and regulations.
  • Ensure recommendations are provided by HR Managers and Generalists and a course of action necessary to establish a positive employer-employee relationship that is consistent with the Company’s practice, policies and procedures.
  • Lead HR Managers and Generalists to serve as a neutral party between manager and employee to assist with the resolution of issues.
  • Complete all other duties as assigned by management.

Experience and Skills

  • Ten to fifteen years’ experience OR the equivalent combination of education and experience.  In cases of internal promotion, an exception may be made to the minimum requirements based on company needs and the proven ability of the incumbent to perform the key roles and responsibilities of this position.
  • Ability to travel up to 35% of the time
  • Position leads a team of four HR Managers, HR Generalists and HR Coordinators and two indirect reports.
  • No direct budget responsibility.
  • Site level client Focused HR Plans
  • Change and Communication Plans for specific change initiatives
  • Employee Relations Investigation Reports
  • Risk Mitigation Plans for specific events and situations
  • Effective and Compliant Core Human Resources Processes and Practices
  • Positive & Inclusive Work Environment


In most cases, the compensation package includes:

  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Long-term disability insurance
  • 401k plan
  • Vacation time
  • Gym membership compensation

Special How to Apply Instructions

To apply, please send resume to:

If you choose to explore this opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Employee Data Protection Policy which can be found here, and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please reply to this or other emails from Sophos clearly stating your request, or follow the steps set out in the Group Privacy Policy describing your individual rights. If you have any questions about Sophos’ data protection practices please see our Group Privacy Policy and contact information here.

Posting Date
Aug 07, 2018
Burlington, MA, USA
Human Resources
Job ID