Error 0xA002000D

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With Sophos Anti-Virus for Windows 2000+ an error message similar to the following is returned by a Windows XP or Windows Vista computer:

0xA002000D E_CMPT_FAILURE "The requested component '%1' is in a failure state. The component will not be returned."

"Error returned from GetTemplateConfig / CConfigPropertySheetImpl::__ctor, line 118 No parameter available"

This error is usually only seen on a single computer. It indicates a failure in on-access scanning, typically caused by a corrupt installation file.

What to do

  1. On the affected computer, remove all Sophos Anti-Virus components.
  2. Reinstall Sophos Anti-Virus on to the computer.

If this does not solve the problem, check the computer, including the log files. This error can indicate a more serious problem on the affected computer.

Wenn Sie weitere Informationen oder Unterstützung benötigen, wenden Sie sich bitte an den technischen Support.

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