Scanning "Memory" returned SAV Interface error 0xa0040202: Scan failed

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Sophos Anti-Virus reports that the scanning of memory has failed and returns error 0xa0040202. Additional errors may be displayed:

Virus Scan Results: Sophos Anti-Virus, Unexpected error: Unknown error: 0xa0040202 

and when you check the log file SAV.txt,  located at C:\Documents and Settings\All Users\Application Data\Sophos\Sophos Anti-Virus\logs\ it may display a message similar to:

Scanning "Memory" returned SAV Interface error 0xa0040202: Scan failed.

What To Do 

The below instructions only apply to 32-bit workstations. The SKMScan driver is not supported on 64-bit operating systems. By default the driver does not get installed.

  1. From a Command Prompt run the command: driverquery
  2. In the output look for an entry called 'SKMScan'.
    • If this driver does not exist browse to the AutoUpdate cache:
        • On Windows 2000: C:\Program Files\Sophos\AutoUpdate\Cache\savxp\drivers\w2k_i386\
        • On Windows 2003 and XP: C:\Program Files\Sophos\AutoUpdate\Cache\savxp\drivers\wxp_i386\
        • On Windows Vista and above: C:\ProgramData\Sophos\AutoUpdate\Cache\savxp\drivers\wxp_i386\
      • Right click on SKMScan.inf and select 'Install'.
      • Once the installation is complete, open services.msc.
      • Locate the 'Sophos Anti-Virus' service, and restart it.

Wenn Sie weitere Informationen oder Unterstützung benötigen, wenden Sie sich bitte an den technischen Support.

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