IT security and data protection company Sophos today announced that its global support services organization has attained the prestigious SCP certification (Service Capability & Performance Support Standard). Sophos received this honor after an extensive audit of its North American, UK and APAC support centers. The SCP Standards quantify the effectiveness of customer service and support based upon a stringent set of performance standards and represent best practices in the industry.
"Being the industry's most complete security vendor means not only delivering the best solutions to address threat and data protection regardless of device or location, but also the best support when companies need help. Achieving SCP certification further validates this approach to world-class support," said Mike McGuinness, senior vice president of worldwide sales and field operations at Sophos. "Our global support staff's singular focus on the customer demonstrates a clear commitment to customer satisfaction and continues to act as a significant differentiator."
The SCP Support Standard is designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies and Service Strategies Corporation created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.
"By passing the rigorous requirements necessary to achieve SCP Certification, Sophos has made it clear they are committed to delivering world-class support to their customers," said Derek Nash, SCP Auditor. "During the SCP audit, Sophos demonstrated a clear commitment to customer satisfaction and continuous improvement."
About Service Strategies Corporation
Service Strategies advances service excellence for quality-minded organizations by providing industry standards, strategic advisory services and career development solutions that ensure delivery of consistent, high-quality service and support. Service Strategies applies a proven benchmark process to its standards programs that measure and drive effectiveness for continuous service improvement. In addition, the company's tailored training programs enhance the careers of service professionals throughout the industry and lead to increased organizational effectiveness. The world's leading service and support providers use Service Strategies' Service Capability & Performance (SCP) Standards as a roadmap for service excellence.