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  • Enterprise Console (version 3.x)

• Summary of port configurations in Sophos applications

  Created: 12 May 2008, updated: 19 March 2010

• Current versions of Sophos products

  Created: 19 August 2004, updated: 19 March 2010

• Enterprise Console: configuring message relay computers

  Created: 21 March 2006, updated: 18 March 2010

• 'Could not start the Management Service... 0x80004005: Unspecified error' when starting Sophos Management Service

  Created: 9 November 2009, updated: 17 March 2010

• Enterprise Console, version 3: installing the database in a clustered SQL Server environment

  Created: 19 June 2007, updated: 16 March 2010

• Sophos Anti-Virus for Windows 2000+: Host Intrusion Prevention System (HIPS) overview

  Created: 1 May 2007, updated: 15 March 2010

• Best Practice: setting up home users

  Created: 17 September 2009, updated: 15 March 2010

• Support tips for upgrading from Endpoint Security and Control version 8 to version 9

  Created: 8 September 2009, updated: 15 March 2010

• Performance issues on the update server

  Created: 24 June 2009, updated: 15 March 2010

• Installation of Sophos AutoUpdate failed [0x00000008]

  Created: 4 March 2005, updated: 12 March 2010

• Enterprise Console: when installing Sophos Anti-Virus error 00000048 or error 3004 is displayed

  Created: 27 May 2008, updated: 12 March 2010

• Enterprise Console: removing viruses over a network

  Created: 18 January 2005, updated: 10 March 2010

• Sophos support on Windows Server 2008

  Created: 14 November 2007, updated: 8 March 2010

• Sophos Anti-Virus for Linux: corporate configuration must be removed to administer from Enterprise Console

  Created: 28 December 2006, updated: 5 March 2010

• Sophos Anti-Virus for Linux: savd online configuration not updated when Enterprise Console policy restored to 'factory default'

  Created: 21 December 2006, updated: 5 March 2010

• Sophos Anti-Virus for Windows 2000+: installation on Windows 7 computers

  Created: 4 September 2009, updated: 5 March 2010

• Sophos Anti-Virus for Windows: How to create a Web CID

  Created: 13 August 2008, updated: 4 March 2010

• How to submit samples to Sophos

  Created: 7 January 2009, updated: 4 March 2010

• How to upgrade to the new Sophos Endpoint Security and Control products

  Created: 11 April 2006, updated: 4 March 2010

• Sophos Enterprise Console: sophos3_log or sophos4_log files have become too large

  Created: 18 February 2010, updated: 26 February 2010

• Deploying Sophos Anti-Virus through Active Directory group policy

  Created: 13 May 2005, updated: 25 February 2010

• Enterprise Console: upgrading to the latest version, and migrating the console and configuration to a new 32-bit server

  Created: 2 August 2007, updated: 25 February 2010

• Sophos Anti-Virus: how to create a standalone installer package using Enterprise Console v3

  Created: 29 June 2006, updated: 23 February 2010

• Sophos Anti-virus for Windows 2000+: HIPS runtime behavior Frequently Asked Questions

  Created: 11 November 2008, updated: 22 February 2010

• Frequently asked questions about Application Control

  Created: 29 September 2009, updated: 19 February 2010

• Sophos Endpoint Security and Control: how to install the Sophos database manually

  Created: 3 September 2007, updated: 17 February 2010

• Installing Sophos Anti-Virus current versions in a NetWare environment

  Created: 11 February 2005, updated: 11 February 2010

• Enterprise Console: error 80070035 and 0000002b when deploying to Windows Vista, Windows 7 or 2008

  Created: 23 May 2006, updated: 11 February 2010

• Enterprise Console: using ExportConfig.exe to create XML configuration files

  Created: 23 May 2005, updated: 3 February 2010

• Enterprise Console: how to install a remote Enterprise Console

  Created: 19 November 2008, updated: 29 January 2010

• Sophos Endpoint Security and Control: Windows Server 2008 support

  Created: 31 March 2008, updated: 26 January 2010

• Poor performance seen on computers using Sophos products

  Created: 5 January 2006, updated: 25 January 2010

• Enterprise Console: using ConfigCID.exe to implement XML configuration file changes

  Created: 23 May 2005, updated: 25 January 2010

• Upgrading to Endpoint Security and Control version 9

  Created: 14 February 2008, updated: 4 January 2010

• Obfuscating the username and password

  Created: 16 May 2005, updated: 9 December 2009

• How to install an additional copy of Sophos Update Manager using a batch script

  Created: 29 July 2009, updated: 30 November 2009

• Enterprise Console: Fixing a port conflict between Bloomberg applications and Enterprise Console

  Created: 12 November 2009, updated: 12 November 2009

• Enterprise Console: How to protect computers that are in a workgroup

  Created: 20 September 2007, updated: 12 November 2009

• Enterprise Console: multiple domain support

  Created: 16 February 2005, updated: 11 November 2009

• How does the 'Protect computers wizard' perform an installation?

  Created: 24 January 2005, updated: 10 November 2009

• Migrating from Enterprise Console 3.1.1 to Sophos Control Center version 4

  Created: 26 October 2009, updated: 10 November 2009

• Dashboard link fails to remove EM Library from Enterprise Console 4 dashboard

  Created: 22 October 2009, updated: 9 November 2009

• How to resolve warnings and errors when upgrading from EM Library to Update Manager

  Created: 11 June 2009, updated: 9 November 2009

• Endpoint Security and Control: support for 64-bit computers

  Created: 12 May 2006, updated: 3 November 2009

• Installing the Enterprise Console version 4 database in a clustered SQL Server environment

  Created: 30 October 2009, updated: 30 October 2009

• The management service will not start if you selected 'Populate database later' during install of Enterprise Console 4

  Created: 10 September 2009, updated: 30 October 2009

• Active Directory sync point users only: please read this article BEFORE upgrading Enterprise Console version 3.x to version 4 (new installations are not affected)

  Created: 9 October 2009, updated: 22 October 2009

• Disabling Simple File Sharing on Windows computers

  Created: 4 March 2005, updated: 19 October 2009

• Sophos Endpoint Security and Control: support for Windows 7 and Windows 2008 Server R2

  Created: 11 November 2008, updated: 16 October 2009

• Enterprise Console: clicking on 'View reports' fails and error is displayed

  Created: 7 December 2007, updated: 14 October 2009

• Sophos Anti-Virus for Mac OS X: how proxy settings are displayed

  Created: 10 June 2008, updated: 14 October 2009

• Why can't I find computers on my network in the console?

  Created: 5 January 2005, updated: 14 October 2009

• Enterprise Console: fails to open and gives error 'Management server connection failed' also error 0x80004005

  Created: 7 July 2006, updated: 14 October 2009

• Enterprise Console: how to migrate Enterprise Console and the Sophos database from a 32-bit server to a 64-bit server

  Created: 4 February 2009, updated: 12 October 2009

• Using a separate network interface card (NIC) for updating and other communications between Enterprise Console and the endpoints

  Created: 17 September 2009, updated: 9 October 2009

• How to add a custom file to a Sophos Update Manager share

  Created: 14 August 2009, updated: 8 October 2009

• Administrator's rollout guide for potentially unwanted application (PUA) protection

  Created: 14 October 2005, updated: 5 October 2009

• Enterprise Console: IP address discovery

  Created: 12 July 2006, updated: 2 October 2009

• Sophos Anti-Virus for Windows 2000+: how to get additional applications listed in Application Control

  Created: 29 February 2008, updated: 29 September 2009

• Enterprise Console: dashboard shows incorrect time for the last library update

  Created: 12 December 2007, updated: 14 September 2009

• Sophos Endpoint Security and Control: technical FAQs

  Created: 4 May 2005, updated: 14 August 2009

• Endpoint Security and Control: upgrading from earlier versions of Sophos products

  Created: 3 July 2006, updated: 13 August 2009

• When installed on a Windows 2003 domain controller some managed computers appear grayed out

  Created: 1 December 2005, updated: 4 August 2009

• Sophos Anti-Virus for Windows 2000+: application control rollout guidelines

  Created: 15 June 2007, updated: 4 August 2009

• Sophos Endpoint Security and Control: removal of third-party security software prompts user for input

  Created: 27 March 2009, updated: 31 July 2009

• Endpoint Security and Control: you didn't complete the 'First Time Wizard'

  Created: 30 August 2008, updated: 31 July 2009

• Sophos Endpoint Security and Control: Eset NOD32 and Tiny Firewall pro icons remain in the system tray after removal

  Created: 29 February 2008, updated: 31 July 2009

• Enterprise Console: updates fail

  Created: 30 July 2008, updated: 30 July 2009

• Enterprise Console: deleting an old database

  Created: 17 October 2006, updated: 30 July 2009

• Enterprise Console: running a Full system scan

  Created: 17 May 2007, updated: 30 July 2009

• Enterprise Console: managing console alerts after install or upgrade

  Created: 16 May 2007, updated: 30 July 2009

• Centrally configuring the filtering of messages from workstations

  Created: 25 October 2005, updated: 30 July 2009

• Sophos Client Firewall: rules for use with Yahoo Messenger

  Created: 13 July 2006, updated: 30 July 2009

• Sophos Endpoint Security and Control: why can't I choose the directory on endpoint computers?

  Created: 13 November 2008, updated: 30 July 2009

• Installation on a network

  Created: 3 August 2004, updated: 30 July 2009

• How to install Sophos Anti-Virus on to a new computer on the network

  Created: 5 January 2005, updated: 30 July 2009

• Enterprise Console: Upgrading existing Sophos installations

  Created: 5 January 2005, updated: 30 July 2009

• Enterprise Console: maintaining Sophos Anti-Virus version 6 packages with version 3

  Created: 14 June 2006, updated: 30 July 2009

• Disaster recovery procedures on the management server

  Created: 5 January 2005, updated: 30 July 2009

• Sophos Anti-Virus for Windows: how to check where computers obtain updates

  Created: 23 March 2006, updated: 30 July 2009

• How to configure managed computers to update from the Sophos website when necessary

  Created: 5 January 2005, updated: 30 July 2009

• Sophos Endpoint Security and Control: changing your licence details

  Created: 15 July 2008, updated: 30 July 2009

• Sophos credentials: usernames and passwords for Sophos customers

  Created: 16 November 2004, updated: 30 July 2009

• Accounts and shares created during setup

  Created: 8 December 2005, updated: 30 July 2009

• Sophos Anti-Virus for Windows: configuring automatic updating

  Created: 5 January 2005, updated: 30 July 2009

• Sophos Anti-Virus for Windows 2000+: authorizing potentially unwanted applications

  Created: 11 June 2007, updated: 30 July 2009

• How to exclude items from scanning on your Windows 2000/XP/2003 computers

  Created: 5 January 2005, updated: 30 July 2009

• Enterprise Console: how to check that the latest version of Sophos Anti-Virus is installed on your managed computers

  Created: 19 January 2005, updated: 30 July 2009

• Sophos Anti-Virus error "Invalid remote IOR"

  Created: 14 September 2006, updated: 30 July 2009

• Sophos Anti-Virus for Windows: console unable to contact managed workstations

  Created: 22 August 2006, updated: 30 July 2009

• Sophos Anti-Virus for Windows 2000+: Error 80090016 displayed during installation

  Created: 16 August 2006, updated: 30 July 2009

• A025000d - loading SAVI returned error 0xa0040200

  Created: 9 January 2006, updated: 30 July 2009

• Despite a successful update, Sophos AutoUpdate reports "Update has failed"

  Created: 11 April 2005, updated: 30 July 2009

• Enterprise Console: 'Find computers' does not report a computer's operating system

  Created: 4 October 2005, updated: 28 July 2009

• Enterprise Console: using a scheduled scan on multiple VMware virtual machines

  Created: 19 July 2007, updated: 28 July 2009

• Messages sent to a reinstalled message relay server remain unsent

  Created: 22 March 2006, updated: 28 July 2009

• Database: SOPHOS3 database marked as SUSPECT

  Created: 4 March 2009, updated: 22 July 2009

• Enterprise Console: how to install the database on to a different computer

  Created: 20 August 2008, updated: 21 July 2009

• Enterprise Console: 'Scan my computer' not translated when running an immediate scan

  Created: 8 May 2007, updated: 20 July 2009

• Enterprise Console: error a0490003

  Created: 5 December 2006, updated: 20 July 2009

• Error 00000070

  Created: 10 November 2006, updated: 20 July 2009

• Enterprise Console: Error e03d0036

  Created: 1 November 2006, updated: 20 July 2009

• Enterprise Console: troubleshooting errors 0000002e and 0000003b

  Created: 10 July 2006, updated: 20 July 2009

• Enterprise Console: clicking an 'Updated Successfully' link displays error messages

  Created: 5 April 2006, updated: 20 July 2009

• Enterprise Console: report of automatically cleaned unwanted application is duplicated in 'Computer details'

  Created: 22 March 2006, updated: 20 July 2009

• Enterprise Console: if cleanup fails at first, but succeeds later, the failed attempt is still reported in the console

  Created: 22 March 2006, updated: 20 July 2009

• Enterprise Console: error message 'Could not start console service manager service on the local computer'

  Created: 23 February 2006, updated: 20 July 2009

• Enterprise Console: Sophos Message Router service terminated with Windows Event ID 7031

  Created: 15 February 2006, updated: 20 July 2009

• Enterprise Console: improving scalability and performance on large networks by setting up ephemeral ports

  Created: 30 December 2005, updated: 20 July 2009

• Enterprise Console: performance issues and database configuration

  Created: 12 December 2005, updated: 20 July 2009

• Enterprise Console: Error 1935 displayed during installation

  Created: 3 October 2005, updated: 20 July 2009

• Enterprise Console: DCOM error 10021

  Created: 11 July 2005, updated: 20 July 2009

• Enterprise Console: some computers incorrectly displayed as out of date

  Created: 7 June 2005, updated: 20 July 2009

• Enterprise Console: packet loss causing problems with RMS

  Created: 19 May 2005, updated: 20 July 2009

• Enterprise Console: 'Up to date' status of all computers displayed as 'Unknown'

  Created: 3 May 2005, updated: 20 July 2009

• All computers incorrectly displayed as out of date

  Created: 3 May 2005, updated: 20 July 2009

• Enterprise Console: error a0490001 and error 0x80070002

  Created: 4 October 2005, updated: 20 July 2009

• Enterprise Console: central configuration of SNMP alerts

  Created: 23 May 2005, updated: 20 July 2009

• Enterprise Console: all computers appear as unmanaged on a server with multiple network adaptors

  Created: 26 January 2005, updated: 20 July 2009

• Computers listed as unmanaged in the console

  Created: 6 January 2005, updated: 20 July 2009

• Enterprise Console: How to reinstall EMLibupdate agent

  Created: 10 July 2006, updated: 16 July 2009

• Enterprise Console: the database fails to install correctly on a 64-bit version of Windows

  Created: 19 June 2007, updated: 3 July 2009

• How to: contact Sophos technical support

  Created: 19 August 2008, updated: 26 June 2009

• Enterprise Console: installing on Windows Vista Starter edition

  Created: 20 April 2007, updated: 25 June 2009

• Enterprise Console: Asianux reported as Red Hat Enterprise Linux release 4 (Nahant Update 1)

  Created: 15 June 2007, updated: 19 June 2009

• Error "No mapping between account names and security IDs was done." when installing on Windows XP

  Created: 22 March 2006, updated: 19 June 2009

• Error a0050004 is displayed

  Created: 20 February 2006, updated: 19 June 2009

• How do I know which Sophos software product my computer is using?

  Created: 8 July 2005, updated: 18 June 2009

• Enterprise Console: error 8004130c when protecting Windows NT4.0 computers

  Created: 6 July 2005, updated: 18 June 2009

• Using the Sophos Anti-Virus network installer on workstations

  Created: 14 February 2005, updated: 18 June 2009

• Sophos Endpoint Security and Control: Deployment of Sophos Client Firewall fails after removing Symantec SEP 11 on Windows 2000

  Created: 3 March 2008, updated: 18 June 2009

• Sophos Anti-Virus for Windows 2000+: upgrading from version 6 with Application Control

  Created: 1 May 2007, updated: 17 June 2009

• Microsoft licence implications of using Enterprise Console and EM Library

  Created: 3 February 2005, updated: 17 June 2009

• Installing Sophos Anti-Virus on RM Community Connect 3 workstations fails

  Created: 11 January 2007, updated: 16 June 2009

• Enterprise Console: which languages are reports displayed in?

  Created: 5 January 2005, updated: 16 June 2009

• Enterprise Console: when upgrading from version 2 to version 3, items are lost from Quarantine on managed computers

  Created: 16 January 2007, updated: 16 June 2009

• Enterprise Console: unmanaged computer will not act as message relay server

  Created: 22 March 2006, updated: 16 June 2009

• Enterprise Console: report of an infected file on a floppy disk is displayed on the console even after the disk has been removed

  Created: 22 March 2006, updated: 16 June 2009

• Enterprise Console: opening an exported report in some versions of Excel yields an error message

  Created: 22 March 2006, updated: 16 June 2009

• Enterprise Console: no information available about client workstations during message relay server outage

  Created: 22 March 2006, updated: 16 June 2009

• Enterprise Console: locally configured settings may be overwritten when Sophos Anti-Virus is updated

  Created: 4 May 2005, updated: 16 June 2009

• Enterprise Console: error 'Some of the selected computers are suspected to not support this operation'

  Created: 17 May 2007, updated: 16 June 2009

• Enterprise Console: error message when Libraries button clicked

  Created: 20 December 2006, updated: 16 June 2009

• Enterprise Console: error generated when upgrading from version 2 to version 3 or above

  Created: 20 December 2006, updated: 16 June 2009

• Enterprise Console: error a04b0011

  Created: 17 October 2006, updated: 16 June 2009

• Enterprise Console: error a04b0008

  Created: 17 October 2006, updated: 16 June 2009

• Sophos Anti-Virus for Windows 2000+: how to authorize a previously blocked application

  Created: 15 February 2008, updated: 12 June 2009

• Enterprise Console: email alert X-header values

  Created: 21 December 2006, updated: 8 June 2009

• Enterprise Console: do not deploy Sophos Anti-Virus to another console

  Created: 15 February 2006, updated: 8 June 2009

• Enterprise Console: dashboard alert colors display incorrectly with some Internet Explorer configurations

  Created: 18 April 2007, updated: 8 June 2009

• Enterprise Console: changing the computer name after installation prevents database starting

  Created: 22 March 2006, updated: 8 June 2009

• Central configuration of alternate data stream scanning

  Created: 25 September 2004, updated: 8 June 2009

• Enterprise Console: cannot deploy to computer where the password contains a double quotation mark

  Created: 25 June 2007, updated: 8 June 2009

• Enterprise Console: attempt to deploy to another management server fails

  Created: 21 December 2006, updated: 8 June 2009

• Enterprise Console: alert 00000032 when protecting a Windows 2000/XP/2003 computer

  Created: 4 May 2005, updated: 8 June 2009

• Enterprise Console: error 0000002e displayed when protecting clients

  Created: 6 September 2007, updated: 5 June 2009

• Enterprise Console: error 0x00000071

  Created: 21 May 2008, updated: 1 June 2009

• Manually creating an AutoUpdate account

  Created: 17 November 2008, updated: 19 May 2009

• Using Sophos message relays in a public WAN

  Created: 23 December 2008, updated: 13 May 2009

• Sophos Anti-Virus for Windows 2000+: upgrading to version 7.6.5 causes Enterprise Console to display un-decoded error messages

  Created: 16 March 2009, updated: 1 May 2009

• Sophos Anti-Virus for Windows: access to computers with firewalls

  Created: 4 January 2005, updated: 1 May 2009

• Enterprise Console: error A0500012 'Suspicious behavior detection encountered an error' reported for some endpoint computers

  Created: 17 April 2009, updated: 20 April 2009

• Sophos Anti-Virus: error 00000067 when attempting to update

  Created: 20 January 2009, updated: 15 April 2009

• Sophos Client Firewall: option to install Sophos Firewall is unavailable in the Protect Computers wizard

  Created: 10 February 2009, updated: 30 March 2009

• Enterprise Console: option to install NAC agent is greyed out in the Protect Computer Wizard

  Created: 1 May 2008, updated: 30 March 2009

• Helpdesk Console: An error occurred when connecting to the database. Reporting is not available. [DBNETLIB][ConnectionOpen (Connect().]Sql Server does not exist or access denied.

  Created: 18 June 2008, updated: 25 March 2009

• Sophos security software: updates are failing and the Domain Controller reports Security Event 529

  Created: 26 February 2009, updated: 23 March 2009

• Sophos SafeGuard products: links to the Utimaco knowledgebase

  Created: 20 January 2009, updated: 23 March 2009

• Enterprise Console: error 0000003a reported when installing to a remote computer

  Created: 6 May 2005, updated: 23 March 2009

• EM Library: which Sophos databank should I use?

  Created: 20 May 2005, updated: 23 March 2009

• Sophos Management Service: significant files and registry entries

  Created: 18 March 2008, updated: 19 March 2009

• Enterprise Console: configuring on-access scanning

  Created: 24 January 2005, updated: 17 March 2009

• Enterprise Console: error 'Function name: GetSQL Error' when installing on SQL Server 2008

  Created: 27 August 2008, updated: 17 March 2009

• Enterprise Console: the 'Find computers' wizard option 'on the network' may fail on Microsoft Windows Server 2008

  Created: 12 March 2009, updated: 12 March 2009

• Extending support for Windows 98 SE in Sophos Endpoint Security and Control

  Created: 6 March 2009, updated: 10 March 2009

• Enterprise Console: one or more endpoints is showing 'Awaiting Response from Computer' in updating status

  Created: 11 November 2008, updated: 4 March 2009

• Advisory: The Sophos enterprise and small business updates to be released 26 February 2009 will require a reboot

  Created: 30 January 2009, updated: 26 February 2009

• Enterprise Console: message "Error connection to database is lost."

  Created: 17 January 2007, updated: 25 February 2009

• Enterprise Console: managed computer's status is missing or incorrect

  Created: 26 September 2008, updated: 25 February 2009

• Sophos Helpdesk Console: "A component used by enterprise console has failed. Interface not registered." when pushing the installation from the Helpdesk console.

  Created: 4 June 2008, updated: 23 February 2009

• Enterprise Console: managed computer reports 'Could not contact server'

  Created: 3 June 2008, updated: 23 February 2009

• Sophos Anti-Virus for Mac OS X: setting up Samba to accommodate an ESOSX CID

  Created: 23 May 2005, updated: 19 February 2009

• Sophos Anti-Virus for Windows 2000+: how to centrally exclude Internet Explorer Security Zones from being scanned by Sophos web content scanning

  Created: 23 October 2008, updated: 17 February 2009

• Sophos Endpoint Security and Control: 'Could not copy RMS config file cac.pem' error after third-party security software is removed

  Created: 31 March 2008, updated: 16 February 2009

• Error message 'Threat 'x' could not be cleaned up because it is no longer in the quarantine list...'

  Created: 9 May 2006, updated: 4 February 2009

• Enterprise Console: following cleanup, where is malware moved to?

  Created: 30 May 2008, updated: 4 February 2009

• Enterprise Console: osql query to output machine names and SAV version installed.

  Created: 19 June 2008, updated: 27 January 2009

• Enterprise Console: Application control policy defaults

  Created: 16 July 2007, updated: 26 January 2009

• Enterprise Console: How to install on Windows Server 2008

  Created: 13 October 2008, updated: 22 January 2009

• Enterprise Console: Sav Interface error 0xa004021a

  Created: 3 January 2008, updated: 21 January 2009

• Enterprise Console: repeat installation of version 3 or above after downgrading to version 2 fails

  Created: 16 January 2007, updated: 21 January 2009

• Enterprise Console: the database

  Created: 21 September 2006, updated: 21 January 2009

• Sophos services fail to start on a managed computer

  Created: 19 October 2005, updated: 20 January 2009

• 'Differs from group' message displayed

  Created: 7 October 2005, updated: 20 January 2009

• Enterprise Console: Computers in the 'Unassigned' group have no operating system listed

  Created: 4 January 2005, updated: 20 January 2009

• Sophos Endpoint Security and Control: error [VE_BADCERT]:7 or [0x00000017] when installing Sophos Anti-Virus

  Created: 4 January 2005, updated: 20 January 2009

• Customer checklist: information you will be asked for when you contact technical support

  Created: 22 March 2006, updated: 14 January 2009

• Enterprise Console: significant files and registry entries

  Created: 18 March 2008, updated: 17 December 2008

• Enterprise Console: Event ID 8002 and 8003 in logs

  Created: 10 July 2006, updated: 12 December 2008

• Enterprise Console: version 3.1 support for Sophos Anti-Virus for Unix

  Created: 10 April 2008, updated: 10 December 2008

• Sophos Database: significant files

  Created: 18 March 2008, updated: 9 December 2008

• Advisory: The Sophos Endpoint Security and Control update to be released in February 2009 will require a reboot

  Created: 8 December 2008, updated: 8 December 2008

• Sophos Endpoint Security and Control: installation error 'Cancelled Sophos installation because existing third party security software could not be uninstalled'

  Created: 29 February 2008, updated: 8 December 2008

• Enterprise Console: uninstall fails with error 1721

  Created: 17 July 2007, updated: 5 December 2008

• Enterprise Console: Enterprise Console won't open after changing server name or demoting server

  Created: 31 October 2008, updated: 4 December 2008

• Certification Manager: significant files and registry entries

  Created: 27 March 2008, updated: 4 December 2008

• Message Router: significant files and registry entries

  Created: 27 March 2008, updated: 4 December 2008

• Sophos Agent: significant files and registry entries

  Created: 27 March 2008, updated: 4 December 2008

• Remote Management System: components and significant files

  Created: 27 March 2008, updated: 4 December 2008

• Sophos Endpoint Security and Control: significant files and registry entries

  Created: 31 March 2008, updated: 4 December 2008

• Advisory: Endpoint Security and Control, release of fixed packages supporting latest security certification

  Created: 1 December 2008, updated: 2 December 2008

• Console installation or upgrade fails on server with error 'simple file sharing' enabled

  Created: 22 August 2008, updated: 1 December 2008

• Sophos Anti-Virus for Windows 2000+: 2028000c Scan [Scan Name] aborted

  Created: 23 October 2008, updated: 1 December 2008

• Sophos Endpoint Security and Control: "data area path to the system call is too small" and code 8007007a when installing on an endpoint computer

  Created: 3 June 2008, updated: 28 November 2008

• Cannot deploy to a managed computer

  Created: 23 November 2005, updated: 28 November 2008

• Enterprise Console: moving between remote database servers

  Created: 10 January 2007, updated: 25 November 2008

• Sophos Anti-Virus for Windows: 'Failed to create DOM document' (error number 0x80040154)

  Created: 19 August 2008, updated: 14 November 2008

• Sophos Endpoint Security and Control: McAfee Framework Service is not removed from computers

  Created: 3 March 2008, updated: 13 November 2008

• Sophos Endpoint Security and Control: 'Shutdown of a process has timed out' is displayed when removing Symantec AntiVirus Corporate Edition 9.0 on Windows NT 4

  Created: 3 March 2008, updated: 13 November 2008

• Enterprise Solutions: Windows 2000/2003 management server log files

  Created: 18 August 2008, updated: 13 November 2008

• Enterprise Solutions: Windows NT and Windows 95/98/Me log files

  Created: 18 August 2008, updated: 13 November 2008

• Enterprise Console: 'The system cannot find the file specified' error code 80070002

  Created: 25 July 2006, updated: 12 November 2008

• Role-based administration console: following installation, Enterprise Console slows down

  Created: 26 February 2008, updated: 11 November 2008

• Classification of applications as potentially unwanted (PUAs) or as controlled applications

  Created: 9 July 2008, updated: 7 November 2008

• Enterprise Console: error message when upgrading "Warning 27555. There was a problem finding the existing users in the local group Sophos Console Administrators"

  Created: 15 June 2007, updated: 6 November 2008

• Enterprise Console: enabling blocking of programs showing suspicious behavior

  Created: 18 May 2007, updated: 6 November 2008

• Enterprise Console: cannot sort computers based on NAC status

  Created: 8 April 2008, updated: 6 November 2008

• Sophos Endpoint Security and Control: Symantec LiveUpdate on-screen messages appear when protecting computers with Sophos products

  Created: 31 March 2008, updated: 6 November 2008

• Sophos Anti-Virus for Windows 2000+: reports the error SAVXP.2689728512

  Created: 19 March 2008, updated: 6 November 2008

• Sophos products, notification of retirement dates

  Created: 17 March 2008, updated: 6 November 2008

• Sophos Anti-Virus for Linux: no alerts passed to Enterprise Console when savd disabled

  Created: 21 December 2006, updated: 4 November 2008

• Sophos Anti-Virus for Windows 2000+: upgrading from version 6, to version 7, using Enterprise Console version 2 displays error

  Created: 20 December 2006, updated: 4 November 2008

• Enterprise Console: Log files created during installation

  Created: 5 January 2005, updated: 28 October 2008

• Enterprise Console: Centrally configuring the full reporting of multiple error messages from workstations

  Created: 24 January 2005, updated: 27 October 2008

• Enterprise Console: Virus alerts do not appear in list view

  Created: 25 January 2005, updated: 27 October 2008

• Enterprise Console: The same computer appears more than once in console

  Created: 27 January 2005, updated: 27 October 2008

• Installing Enterprise Console and PureMessage for Microsoft Exchange on same network

  Created: 9 June 2008, updated: 27 October 2008

• Enterprise Solutions: Windows 2000+ log files

  Created: 18 August 2008, updated: 24 October 2008

• Enterprise Console: Remote Desktop logon fails with error message

  Created: 14 July 2008, updated: 24 October 2008

• Troubleshooting: Enterprise Console displays incorrect status of managed computers

  Created: 13 May 2008, updated: 24 October 2008

• How to remove third-party security software with Sophos Enterprise Console

  Created: 7 May 2008, updated: 24 October 2008

• EM Library: freezes when downloading packages

  Created: 7 April 2008, updated: 24 October 2008

• Sophos Anti-Virus for Windows 2000+: you cannot upgrade or remove Sophos Anti-Virus version 6

  Created: 22 November 2007, updated: 23 October 2008

• Remote Management System: significant files and registry entries on the client computer

  Created: 27 March 2008, updated: 23 October 2008

• Sophos Products system requirements

  Created: 13 March 2008, updated: 23 October 2008

• Sophos Endpoint Security and Control: 'The on-access driver failed to attach to \' error is displayed in Enterprise Console

  Created: 29 February 2008, updated: 23 October 2008

• Sophos Helpdesk Console and Enterprise Read-only Console: functionality in Endpoint Security and Control version 8.0

  Created: 8 February 2008, updated: 23 October 2008

• Enterprise Console: 'Transient error while performing the requested operation'.

  Created: 4 February 2008, updated: 23 October 2008

• Enterprise Console: error 0000006d - alert does not clear following reboot

  Created: 26 November 2007, updated: 22 October 2008

• Error "RMS configuration file cac.pem not found"

  Created: 27 April 2005, updated: 22 October 2008

• Sophos Endpoint Security and Control: components and services

  Created: 29 April 2005, updated: 22 October 2008

• Updating Sophos Anti-Virus

  Created: 23 February 2005, updated: 22 October 2008

• AutoUpdate error "could not contact server"

  Created: 7 June 2005, updated: 22 October 2008

• Sophos Anti-Virus for Windows: communication error

  Created: 14 September 2006, updated: 21 October 2008

• Computer names appear as squares in the version 2 console

  Created: 28 July 2006, updated: 21 October 2008

• Advisory: Enterprise Console error e03d0231 displayed

  Created: 2 October 2007, updated: 20 October 2008

• Deployment to a Windows NT BDC fails with error 80070569

  Created: 22 March 2006, updated: 20 October 2008

• Sophos Anti-Virus: during deployment you see 'Error 0000002f, Installation involves creating a scheduled task...'

  Created: 8 July 2008, updated: 16 October 2008

• Sophos Anti-Virus for Windows: hour glass remains after re-protecting clients

  Created: 9 July 2008, updated: 15 October 2008

• Snapping in libraries when upgrading from earlier versions

  Created: 14 February 2005, updated: 15 October 2008

• Preserving your existing SAVAdmin groups, CIDs and settings when upgrading

  Created: 10 February 2005, updated: 15 October 2008

• Enterprise Console: unable to deploy client-applications to Vista client-computers - path not found

  Created: 19 September 2007, updated: 14 October 2008

• Unsupported operating system detected message with Windows XP

  Created: 6 May 2005, updated: 13 October 2008

• Enterprise Console: workstations display the message 'Differs from group'

  Created: 21 May 2007, updated: 13 October 2008

• Sophos Anti-Virus for Windows 2000+: authorizing suspicious items

  Created: 10 May 2007, updated: 13 October 2008

• Enterprise Console: computer displayed twice if moved from workgroup to domain

  Created: 8 May 2007, updated: 13 October 2008

• Enterprise Console: the dashboard

  Created: 4 May 2007, updated: 13 October 2008

• Enterprise Console: using Active Directory to deploy protection automatically

  Created: 4 May 2007, updated: 13 October 2008

• Enterprise Console: features in versions 3 and 3.1

  Created: 30 April 2007, updated: 10 October 2008

• Enterprise Console: RMS Router reports the wrong interface to the console

  Created: 18 April 2007, updated: 10 October 2008

• Enterprise Console: failure to install on Windows Vista

  Created: 18 April 2007, updated: 10 October 2008

• Enterprise Console: management server cannot connect to remote database on SQL Server Express

  Created: 17 April 2007, updated: 10 October 2008

• Enterprise Console: error 80070035 is displayed when you deploy Sophos Anti-Virus

  Created: 23 February 2007, updated: 10 October 2008

• Spam rules fail to update, Enterprise Console and PureMessage are installed on the same network

  Created: 8 March 2005, updated: 10 October 2008

• Remote task scheduling and installation on Windows 2000/XP/2003 computers

  Created: 15 February 2005, updated: 10 October 2008

• Setting up a webCID to update Sophos Anti-Virus

  Created: 13 February 2005, updated: 10 October 2008

• Enterprise Console: error message when remote console started by domain user

  Created: 25 April 2006, updated: 10 October 2008

• Enterprise Console: Error a0250029

  Created: 17 October 2006, updated: 10 October 2008

• Enterprise Console: Error a0250012

  Created: 17 October 2006, updated: 10 October 2008

• Enterprise Console: Error a04b0003

  Created: 17 October 2006, updated: 10 October 2008

• Enterprise Console: Error e03d0012

  Created: 17 October 2006, updated: 10 October 2008

• Enterprise Console: DNS error

  Created: 22 August 2006, updated: 9 October 2008

• Sophos Anti-Virus for Windows 2000+: Update fails and Windows error 1326 is displayed

  Created: 4 September 2006, updated: 9 October 2008

• Enterprise Console: error "Incompatible Certificate"

  Created: 14 September 2006, updated: 9 October 2008

• Using Internet Information Services (IIS) 6.0 with Sophos programs

  Created: 28 January 2005, updated: 9 October 2008

• Enterprise Console: Removing generically detected files

  Created: 5 October 2006, updated: 9 October 2008

• Novell Directory Services (NDS) support

  Created: 24 January 2005, updated: 9 October 2008

• Error 0000002c when deploying Sophos Anti-Virus for Windows 2000+ to remote domains

  Created: 5 January 2005, updated: 9 October 2008

• Sophos Endpoint Security and Control: administration consoles

  Created: 5 January 2005, updated: 9 October 2008

• Enterprise Console: Updating computers that are not always on the network

  Created: 22 August 2006, updated: 9 October 2008

• Enterprise Console: setting up email alerts

  Created: 22 August 2006, updated: 9 October 2008

• Sophos Anti-Virus for Windows: invalid local IOR error

  Created: 22 August 2006, updated: 9 October 2008

• Sophos Endpoint Security and Control: log files

  Created: 5 January 2005, updated: 8 October 2008

• Failure to install on a Windows XP Pro computer with Simple File Sharing enabled

  Created: 4 January 2005, updated: 8 October 2008

• Enterprise Console: Error 5 'Verification of update files failed. The files did not match the manifest'

  Created: 3 July 2006, updated: 8 October 2008

• Enterprise Console: All computers including the management server report 'Unknown' in the Updated field of the Status pane

  Created: 11 July 2006, updated: 8 October 2008

• Sophos log files: overview

  Created: 3 April 2006, updated: 7 October 2008

• Protecting computers without using Enterprise Console

  Created: 10 May 2006, updated: 7 October 2008

• Error 0000006f

  Created: 14 June 2006, updated: 7 October 2008

• Error when you try to open console

  Created: 2 March 2006, updated: 6 October 2008

• Workstation marked as 'Unknown' in the console, despite having successfully updated

  Created: 22 March 2006, updated: 6 October 2008

• Deployment fails with an 'invalid credentials' message in a trusted domain

  Created: 22 March 2006, updated: 6 October 2008

• Reprotecting computers installed with Sophos Client Firewall generates errors

  Created: 22 March 2006, updated: 6 October 2008

• Removal fails

  Created: 22 March 2006, updated: 6 October 2008

• 'Error 1606. Could not access network location [X]' when installing or uninstalling

  Created: 18 January 2006, updated: 6 October 2008

• Enterprise Console: Sophos Management Service fails to start and displays error 1053

  Created: 4 September 2007, updated: 6 October 2008

• Enterprise Console: during installation of version 3.0, the installation wizard closes down

  Created: 4 September 2007, updated: 6 October 2008

• Enterprise Console: 'Last Update from Sophos' displays incorrectly

  Created: 29 August 2007, updated: 6 October 2008

• Enterprise Console: installation fails with error 'Setup failed to configure the server'

  Created: 28 August 2007, updated: 6 October 2008

• Enterprise Console: how to configure a Central Installation Directory for a simple standalone installer

  Created: 9 August 2007, updated: 6 October 2008

• Enterprise Console 3: cannot clear updating alerts from the Console

  Created: 7 August 2007, updated: 6 October 2008

• Enterprise Console: 'Comparison failure' in anti-virus and HIPS policy

  Created: 7 August 2007, updated: 6 October 2008

• Sophos Anti-Virus for Windows: error 00000008 reported

  Created: 2 August 2007, updated: 6 October 2008

• Enterprise Console: Error 1606. Could not access network location Logs

  Created: 1 August 2007, updated: 6 October 2008

• Enterprise Console: Error alerts cannot be cleared using the Clear Alerts option

  Created: 27 July 2007, updated: 6 October 2008

• Enterprise Console: How to upgrade from versions 1.0, and 2.0

  Created: 16 July 2007, updated: 6 October 2008

• Sophos Anti-Virus: Troubleshooting updating from Web CID issues

  Created: 13 July 2007, updated: 6 October 2008

• Enterprise Console: Anti-virus and HIPS policy defaults

  Created: 9 July 2007, updated: 6 October 2008

• Enterprise Console: backing up the server

  Created: 9 July 2007, updated: 6 October 2008

• Enterprise Console: unable to configure Linux updating policy after upgrade to version 3 and above

  Created: 9 July 2007, updated: 6 October 2008

• Enterprise Console: displays message 'Awaiting Policy from Console' or 'Awaiting Response from Client'

  Created: 6 July 2007, updated: 6 October 2008

• Enterprise Console: error message after upgrade to version 3 or above

  Created: 4 July 2007, updated: 6 October 2008

• Enterprise Console: why haven't my computers upgraded?

  Created: 28 June 2007, updated: 6 October 2008

• When you install a Sophos product on to Microsoft Windows, error 1722 is displayed

  Created: 21 June 2007, updated: 6 October 2008

• Enterprise Console: authorizing a blocked application

  Created: 15 June 2007, updated: 6 October 2008

• Enterprise Console: error displayed 'Cannot start Enterprise Console'

  Created: 2 December 2005, updated: 3 October 2008

• Error message 'Unknown platform not supported' when using 'Find' facility

  Created: 4 October 2005, updated: 3 October 2008

• How to check which Sophos product version is installed

  Created: 25 March 2004, updated: 3 October 2008

• Sophos Endpoint Security and Control: detection and blocking of malicious scripts

  Created: 23 September 2008, updated: 24 September 2008

• Sophos Anti-Virus for Windows 2000+: updates fail following password change

  Created: 29 January 2008, updated: 19 September 2008

• Enterprise Console: displays error 'Interface not registered'

  Created: 5 October 2007, updated: 1 September 2008

• Sophos Helpdesk Console: error 'User needs to be member of the Sophos console administrator group

  Created: 29 May 2008, updated: 26 August 2008