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Known limitations with data control

Some content or actions within the applications that are supported by data control,
(i.e. Sophos data leakage prevention functionality - DLP) cannot be scanned. This article contains the most recent list of them.

Application Scanned Not scanned
Web browsers
  • File uploads
  • Webmail attachments
  • Microsoft SharePoint uploads
  • Webmail message content
  • Blog entries
  • File downloads
    (however, in a small number of cases, file downloads may be scanned)
Email clients
  • Email attachments
  • Email message content
  • Forwarded attachments
  • Attachments made using the 'Send' email option within applications (e.g. Windows Explorer and Microsoft Office)
  • Attachments using the 'Email this file' option within Windows Explorer
  • Attachments copied from one email to another email
  • Saved attachments
    (however, in a small number of cases, files may be scanned when saved)
Instant Messaging (IM) clients
  • File transfers
    (note: scans may occur twice on the sender's computer: once when the file is sent and another when the file is accepted by the recipient)
  • IM message content
  • Sent files

If you need more information or guidance, then please contact technical support.