Update manager on remote computer showing as 'migration failed' in Enterprise Console

Issue
You have installed an update manager on a remote computer. When you look in the Update Managers view in Enterprise Console, the update manager is listed as 'Migration Failed'.

Known to apply to the following Sophos products
Enterprise Console version 4.0
Endpoint Security and Control version 9.0

What to do

When a new Update Manager is installed, the Endpoint Security and Control Management Service attempts to communicate with it and waits for a reply. If the Update Manager doesn't respond within the timeframe set by the Management Service, the Management Service will report a failed migration to Enterprise Console.

In order to re-establish communication between the two computers, In Enterprise Console, select Retry Failed Migration. This will send new communications between the two computers.

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