Sophos for Microsoft SharePoint: error 'Exclusions could not be applied'
Issue
During installation or removal of Sophos for Microsoft SharePoint, an error message is displayed:
Setup was unable to add [remove] exclusions folders to [from] Sophos Anti-Virus. Setup will now proceed but please contact technical support for information on how to perform this operation manually
Typically this issue appears on an Enterprise Console-managed system. Sophos Anti-Virus Exclusions might fail to be configured on a managed system.
Sophos Product and Version
Sophos for Microsoft SharePoint
What to Do
- If your computers are managed by enterprise console:
You must manually update the exclusions following installation or removal of Sophos for Microsoft SharePoint.
- If your computers are not managed by enterprise console, you must manually update your exclusions in Sophos Anti-Virus:
- Open Sophos Anti-Virus, select Configure|On-access scanning|Exclusions
- Exclude the folder 'C:\Program Files\Sophos\Sophos for Microsoft SharePoint\Temp' (if you installed the product in the default location).
- Open Sophos Anti-Virus, select Configure|On-demand extensions and exclusions|Exclusions
- Exclude the folder 'C:\Program Files\Sophos\Sophos for Microsoft SharePoint\Temp' (if you installed the product in the default location).
If you need more information or guidance, then please contact technical support.
- Article ID: 53933
- Created: 5 Mar 2009
- Last updated: 2 Feb 2012


