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Sophos Anti-Virus: error 00000067 when attempting to update
Issue
There is a red circle with a white cross on the Sophos shield. When you open the Sophos AutoUpdate log (C:Program Files\Sophos\AutoUpdate\logs\ALUpdate<TimeStamp>.log) on the affected computer, you see the error:
The manifest file for [product] was invalid
If this is a managed computer, Enterprise Console may report the following error for the endpoint:
Code: 00000067Description: Failed to install Sophos AutoUpdate: Package authentication failed
What to do
This issue indicates that you have not upgraded the security certificates on your endpoint computer. Please refer to Endpoint Security and Control: fixing endpoint computers that use outdated security certificates for more information.
If you need more information or guidance, then please contact technical support.
- Article ID: 51590
- Created: 20 Jan 2009
- Last updated: 15 Apr 2009
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